Littlefish invests in Sheffield creating 150 new roles in new contact centre, as it looks to…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Clarabridge Leader in Customer Feedback Management
Clarabridge Named A Leader in Customer Feedback Management Platforms Report Earned Highest Scores of All Vendors…
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer…
Implementing Contact Centre Automation in 2020
2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in…
Noetica Integrates Xdroid AI Powered Real-Time
Noetica Integrates Xdroid Artificial Intelligence Powered Real-Time Voice Analytics with its Contact Centre Solutions Drive Quality,…
What Winning a UK National Contact Centre Award Means
What could winning a UK National Contact Centre Award mean for you? Do you know how…
Ulster Bank Create 100 New Contact Centre Jobs
Ulster Bank have announced that they are creating over 100 new jobs in their Belfast based…
PCI DSS Compliant Card Payments in Contact Centres
PCI DSS-compliant card payments in contact centres Improving customer trust and de-scoping from the regulations This…
PCI Pal wins PCI Excellence Award in recognition of customer success
PCI Pal®, the global provider of secure payment solutions, has been presented with an award at…
MJ Flood Technology & Enghouse Announce Partnership
MJ Flood Technology and Enghouse Interactive Announce Partnership Dublin based ICT solutions specialists MJ Flood Technology…
Aspect WFO User Group | Level Up 2020 | Agenda
Contact Centre Event: Aspect WFO User Group | Level Up 2020 The Genting Hotel, Birmingham, Wednesday…
Understanding Declined Codes: Ways to improve Acceptance
Understanding declined codes – 3 ways to improve acceptance rates. Rob Crutchington at payment service provider,…
Content Guru Expands Leadership Team to Support Global Momentum
Content Guru has announced the appointment of a Sales Director for UK and Ireland, as well…
Contact Centre as a Service Set For High Growth
Contact Centre as a Service will experience high growth 14.68% during the forecast 2019-2025 The study…
Explore the Latest Trends at UC Expo 2020
Unified communications has become integral to every business with the ever evolving workplace continuing at a…
Avaya Partner with Noble Systems to Enhance Solutions for CX
Avaya Partners with Noble Systems to Enhance Solutions for Customer Experience Avaya, a global leader in…
2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational…
Business Systems Shortlisted for Major Sector Awards
Business Systems (UK) Ltd Shortlisted for Major Sector Awards – Leader in regulatory voice recording management…