Odigo launches Odigo AI Orchestrator, unleashing the power of AI for exceptional customer journeys for contact…
Tag: Odigo
Consumers Demand More Accessible Phone Numbers from Banks
One in Four Consumers Demand More Accessible Customer Service Phone Numbers from Banks, Research Finds The…
Odigo, European CCaaS Provider of Choice For On-Premises Solutions
Frost & Sullivan confirms Odigo as the European CCaaS provider of choice for replacing on-premises solutions…
From Words to Intent – How NLU Transforms Customer Interactions
From words to intent – how Natural Language Processing (NLP) transforms utilities’ customer interactions Customer trust…
Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience
Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience With New Connector Enhancement for contact centres…
The Voice of the Contact Centre Consumer 2023
The Voice of the Contact Centre Consumer 2023 – A CCMA research initiative supported by Odigo …
Consumers Returning to Assisted Channels Due to Cost-of-living
Consumers returning to assisted channels as the cost-of-living crisis continues – voice of the Contact Centre…
UK Contact Centre Decision-Makers’ Guide
UK Contact Centre Decision-Makers’ Guide – The 2023 annual ContactBabel Guide sponsored by Odigo If you…
How to create the total customer package? Total experience
How to create the total customer package in the contact centre? Total experience Agam Kohli Director,…
Contact Centres Facing More NLP Challenges
Businesses facing more NLP challenges than expected in contact centres, reveals Odigo Natural Language Processing (NLP),…
Odigo Contact Centre Event: Braving the Storm
Odigo Virtual Contact Centre Event: Braving the storm – 10th November 2022 Exploring the challenges of…
Odigo Global Leader in Contact Centre as a Service Report
Odigo is named a Global Leader for the third consecutive year in the ISG Provider Lens™…
Rethinking Customer Service in the Contact Centre
Rethinking Customer Service in 4 Easy Steps – An Odigo Practical Guide for the contact centre…
3 out of 4 European Businesses have invested in AI for CX
3 out of 4 of European businesses have invested in AI for CX, Odigo reveals 75%…
The Future State of Customer Experience in Contact Centres
The Future State of Customer Experience in Contact Centres – Unpacking the Virtual Think Tank Frost…
What do Contact Centre Customers Really Think?
Understanding what contact centre customers really think – A CCMA research paper sponsored by Odigo How…
Brits don’t think Utilities Companies Have Their Best Interests at Heart
35.7 million Brits don’t think utilities companies have their best interests at heart Less than one…
Odigo Download: How to Make the Most of Contact Centre Data
How to make the most of contact centre data – An Odigo practical guide – Free…
The Future of Customer Experience: Invisible & Seamless Personalisation
The Future of Customer Experience: Invisible and Seamless Personalisation – A Frost & Sullivan white paper…