Interactive Intelligence A New Definition of Workforce Management

Interactive Intelligence – The complex service operations businesses deal with today demand a broader view of…

Recording Made Easy – Free Guide to Call Recording

In the past larger companies and organisations have mainly required call recording, but with ever increasing…

2014 Best Practice Guide for customer contact leaders

The Best Practice Guide, published by the Professional Planning Forum, is packed with outstanding case studies,…

Omni-Channel White Paper published by Webhelp UK

Today, companies in the insurance and utilities sectors think they are doing well by offering their…

Altitude Software White Paper on Best Practices Using Real Time Analytics

Altitude Software has released a new white paper aimed at helping businesses to achieve customer engagement…

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