A recent survey of 800 business leaders worldwide revealed that 59% admitted to customer service failings with significant impact on financial performance*. In the current economic scenario, there is a silent battle going on in every contact centre. On one hand there is pressure to cut costs, keep a lean, aggressive and very competitive operation; on the other hand it is crucial to deliver an outstanding customer experience. In this context, the importance of real time business performance analytics in achieving contact centre goals is unquestionable.
Altitude Software’s new white paper “Eight Best Practices to Drive Great Customer Engagement Using Real Time Analytics” contains a set of guidelines in pursuing a successful business performance management strategy in the contact centre. It seeks to help contact centres to adapt and strive in these challenging times by unleashing the huge potential of contact centre business performance real-time analytics and realize the value that it can add to the business.
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
“Eight Best Practices to Drive Great Customer Engagement Using Real Time Analytics” – and learn how to win the social media customer service challenge in the contact centre.