Rostrvm Solutions latest survey of UK contact centres has found that staff productivity is being hampered…
Tag: Contact Centre
Serco Announce Creation of 450 Cardiff based Contact Centre jobs
Cardiff based outsourcer Serco have announced the creation of 450 jobs at its site following a…
Chill Insurance awards AirSpeed Telecom contact centre contract
Online insurance broker Chill has awarded AirSpeed Telecom a €500,000 three-year contract to establish a next-generation…
Eptica enables businesses to increase revenue from customer service
New features for knowledge based web chat, customer sentiment analysis, emotion-based routing and multichannel web self-service…
Yello a Full Service Contact Centre Firm Launches on Isle of Man
Yello will offer services tailored to the betting and gaming sector – A new contact centre…
Birmingham Energy Savers Open New Contact Centre
A partnership between Birmingham City Council and Carillion Services that has created 24 new jobs in…
BT Sport Creates Contact Centre Jobs across 8 sites
It has been reported that BT are to create 400 jobs across the UK following the…
Eckoh Contact Centre takes over 1,800 calls for Comic Relief
Last Friday 15th March 2013, 60 employees, friends and family members at Hemel Hempstead based company…
Interactive Intelligence Launches New Cloud Solution for Small Contact Centres
CaaS Small Centre? designed to give small contact centres a simple, cost-effective way to access the…
Npower – Hull contact centre shows its support for Red Nose Day
Npower’s Bridge House call centre in Hull is delighted to announce its support for Comic Relief’s…
Eishtec – Job boost at Waterford Contact Centre
Eishtec Job Boost -It has been reported that Waterford based outsourcer Eishtec are to recruit an…
Shop Direct axe 300 staff at Worcester contact centre
It has been reported that staff at Shop Direct’s contact centre in Worcester have been told…
LBM Holdings sold to Stream Global Services
LBM Holdings, who employ 1,300 staff across their head office in Altrincham and their sites in…
Storacall Call Recording Systems
Storacall Voice Systems Ltd have announced a strategic and technical partnership with Rostrvm Solutions Ltd the…
Carphone Warehouse Outsources to Capita
Capita have announced that it has signed a contract with Carphone Warehouse to support all aspects…
Enghouse Interactive says Weatherproof Your Contact Centre
Enghouse Interactive looks at what measures can be taken by contact centre managers across the UK…