In the past larger companies and organisations have mainly required call recording, but with ever increasing…
Tag: Contact Centre
Vocalcom Positioned in Gartner’s Magic Quadrant for Contact Centre Infrastructure
Vocalcom Cloud Edition offering demonstrates Vocalcom’s visionary and early-to-market approach for the next generation of cloud…
Dimension Data 2014/15 Global Contact Centre Benchmarking Survey
-Dimension Data – the world’s most useful benchmarking research study is open for your participation contact-centres.com…
Interactive Intelligence Launch New Cloud Services
Interactive Intelligence PureCloud offers suite of enterprise application services built on new distributed cloud architecture Interactive…
Senior Appointments at eg Solutions
Senior Appointments at eg Solutions – New management team focused on delivering profitable growth and enhanced…
Fusion employees promoted following successful development scheme
Three Fusion Sunderland Advisors promoted to Team Leaders following the completion of internal training programme As…
How to boost revenue through improved customer engagement
How to boost revenue through improved customer engagement explains Richard Farrell, CTO, Netcall “Your call is…
Parseq buys 2Touch as part of ambitious growth strategy
UK business process outsourcer Parseq has bought 2Touch from US-based Acxiom for an undisclosed sum as…
Bright UK launches new Voice of Customer analytics features
“Like speech analytics but at a fraction of the cost” Bright announces new features to its…
The Beautiful Gamification
Craig Pumfrey, Vice President Marketing EMEA at NICE Systems The football season is finished but with…
Urgent call for employers to address noise
Urgent call for employers to address noise • Employers are liable as workers spend nearly two…
Nixxis integrates into Salesforce.com via OpenCTI
Salesforce.com, pioneer in Cloud based CRM, is available with Nixxis Contact Suite. To answer the request…
Aspect Software Appoints Joe Gagnon to Senior VP Cloud Solutions
Aspect Software have announced the appointment of Joe Gagnon to Senior Vice President and General Manager…
Why You Need a Multichannel Contact Centre Integration Strategy
Customers expect to be able to reach out to a contact centre using the channel of…
Lloyds Banking Group Close Warrington Contact Centre
Lloyds Banking Group have confirmed that their Warrington Contact Centre, handling their telephone banking service, will…
Sky Sports ‘Living for Sport’ Ambassador Jessica Ennis-Hill visits Webhelp UK team
Thanks to Sky, the team at Webhelp UK in Derby were paid a visit by Olympic…
Save Britain Money Group Lays off Staff
Save Britain Money Group, who featured in BBC3’s TV Series The Call Centre, have announced that…