The Road to Customer Service Success Starts with Service Cloud WATCH DEMO The customer service landscape…
Tag: Contact Centre
Contact Centre Reputations Need to be Repaired, says Aspect
Contact centre reputations need to be repaired, says Aspect Cold callers continue to damage genuine customer…
Blog: Contact Centres Welcome Ultracomms!
At contact-centres.com we aim to provide the most up to date news and information to the…
DBF and Tipp24 A Winning Outsource Partnership
DBF and Tipp24 – A winning partnership with DBF has proved the value of outsourcing for…
Ofcom fines EE £1m over complaints handling failures
Ofcom today fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints.…
Contact Centre Investigated for Making Nuisance Calls
Contact Centre Investigated for Making Recorded Nuisance Calls – The Information Commissioner’s Office (ICO) has raided…
Eckoh Provides Hillarys with secure phone payment solutions
Secure payment solutions and multi-channel customer service provider Eckoh, has won a new three year contract…
Expolink Europe Ltd Unveils New Contact Centre Premises
Following Significant Growth, Expolink Europe Ltd Unveils New Contact Centre Premises in Chippenham Expolink Europe, leading…
Contact Centre Call Charge Changes need not be a headache
Call Charge changes do not need to be a headache for the Contact Centre – Industry…
Mitel appoints Jane Brett to accelerate Contact Centre sector sales
Mitel appoints Jane Brett to accelerate Contact Centre sector sales in EMEA as new portfolio improves…
Content Guru provide Cloud Contact Centre Services to Chubb
Content Guru and KPN Secure Deal with Chubb to provide Cloud Contact Centre Sevices Content Guru’s…
Intelecom Selected by fm24 for Facilities Management Help Desk
Intelecom, a provider of cloud-based contact centre solutions and its partner Strategic Communications Services (SCS) have…
Sabio wins 2015 ‘Best Supporting Customer’ award at FinancialForce Community Day
Sabio wins 2015 ‘Best Supporting Customer’ award at FinancialForce Community Day Feedback from successful FinancialForce PSA…
Webhelp unveils two major acquisitions in Europe
Webhelp continues its ambitious growth strategy and unveils two major acquisitions in Europe covering six new…
Vauxhall Creates 120 Contact Centre Jobs
Car manufacturer Vauxhall is launching a new contact centre at its Luton headquarters which will create…
Echo Managed Services Sponsor Water Market Reform Conference
Echo Managed Services Sponsor Water Market Reform Conference – Water industry specialist supports 2nd July conference…
Sinclair Voicenet SmartVoice ViewPoint Deployed at Marsden Building Society
Marsden Building Society has installed SmartVoice ViewPoint, a customer feedback solution from Sinclair Voicenet. This hosted…
HMRC acts to improve customer service with their Contact Centres
HMRC allocates £45 million to help improve phone and post service – HM Revenue and Customs…