On Tuesday evening (15th May 2017) the winners of the UK National Contact Centre Awards were…
Tag: Contact Centre
NE Contact Centre Partnership Wants Your Views
NRG has supported the North’s contact centre industry for almost 40 years. we are committed to…
Digital Customer Interactions to Overtake Voice
Technology gap revealed as 88% of organisations expect digital customer interactions to overtake voice by 2020 …
VoiceSage Publishes Elmbridge Borough Council Case Study
VoiceSage Publishes Special Elmbridge Borough Council Video Case Study Set of four interviews from public sector customer discusses the…
Mapping the Customer and Agent Journey in Parallel
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must…
Aspect Showcases Cloud Customer Engagement Centre
Aspect Software showcases its cloud Customer Engagement Centre on tour of UK & Ireland Aspect Software…
How to secure more budget for your contact centre
How to secure more budget for your contact centre – Netcall explains When consistently trying to…
ResQ says ‘Rogue’ Cold-caller had record fine ‘coming to them’
The CEO of Hull-based ResQ, a leading UK telemarketing agency, has said that Keurboom “got their…
Ventrica Announces Investment In Additional Contact Centre Site
Ventrica announces investment in additional site – new contact centre will create 400 new jobs Outsourced…
Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations…
Global Contact Centre Market 2016: Industry Statistics
Global Contact Centre Market 2016: Industry Statistics, valuable source of guidance and direction for companies and…
Firstsource Solutions Recognised As Investor In people
Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK, has…
interactions 2017 – Customer Conference – June 6th
…AND TOP FIVE REASONS TO ATTENDONE: New Release – Robotic Process Automation With its latest enhancements,…
Record Fine for Contact Centre that made 100m Nuisance Calls
Record fine for firm behind nearly 100 million nuisance calls A company behind 99.5 million nuisance…
Arvato Appoints Contact Centre Director
Arvato appoints contact centre director to drive private sector growth Business process outsourcing provider Arvato has…
Changing Priorities for Customers and Contact Centre
Time is of the essence – changing priorities for customers and contact centres When it comes…
NICE Launches Digital Containment Solution to Manage Journeys
NICE Launches Digital Containment Solution Allowing Organizations to Move from Managing Channels to Managing Journeys The…
Make Web Chat Work for your Contact Centre
The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering…