Webinar: How to be a contact centre champion Why attend? As part of this webinar we…
Tag: Contact Centre
mplsystems included in 2017 Magic Quadrant for CRM
mplsystems included in the 2017 Magic Quadrant for the CRM Customer Engagement Centre for the third…
Ascensos to Open Contact Centre on Isle of Wight
Ascensos, the Scottish based outsource contact centre, have announced that it will open a contact centre…
Jabra Launches Evolve 75 Wireless Headset
Jabra launches Evolve 75 wireless headset for modern office workers Designed to support concentration in the…
Iain Gibson Wins Contact Centre Manager of the Year
Iain Gibson Wins Contact Centre Manager of the Year at National Awards At this year’s UK…
Best Practices When Moving Your Contact Centre to the Cloud
4 best practices when moving your contact centre to the cloud – Cloud solutions are an…
UK National Contact Centre Awards 2017 Winners
On Tuesday evening (15th May 2017) the winners of the UK National Contact Centre Awards were…
NE Contact Centre Partnership Wants Your Views
NRG has supported the North’s contact centre industry for almost 40 years. we are committed to…
Digital Customer Interactions to Overtake Voice
Technology gap revealed as 88% of organisations expect digital customer interactions to overtake voice by 2020 …
VoiceSage Publishes Elmbridge Borough Council Case Study
VoiceSage Publishes Special Elmbridge Borough Council Video Case Study Set of four interviews from public sector customer discusses the…
Mapping the Customer and Agent Journey in Parallel
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must…
Aspect Showcases Cloud Customer Engagement Centre
Aspect Software showcases its cloud Customer Engagement Centre on tour of UK & Ireland Aspect Software…
How to secure more budget for your contact centre
How to secure more budget for your contact centre – Netcall explains When consistently trying to…
ResQ says ‘Rogue’ Cold-caller had record fine ‘coming to them’
The CEO of Hull-based ResQ, a leading UK telemarketing agency, has said that Keurboom “got their…
Ventrica Announces Investment In Additional Contact Centre Site
Ventrica announces investment in additional site – new contact centre will create 400 new jobs Outsourced…
Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations…
Global Contact Centre Market 2016: Industry Statistics
Global Contact Centre Market 2016: Industry Statistics, valuable source of guidance and direction for companies and…
Firstsource Solutions Recognised As Investor In people
Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK, has…