Contact Centre from Outsourcery integrates all the tools thats a contact centre needs to maximise the…
Tag: Cloud
Cloud contact centres without the compromises
Cloud contact centres without the compromises – Ken Hitchen, Director, Sabio With around half of UK…
Interactive Intelligence Leader in Contact Centre Infrastructure
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report…
Interactive Intelligence PureCloud & CaaS Achieve Compliance
Interactive Intelligence PureCloud ® and Communications as a Service ( CaaS ) attain international compliance requirements…
Why Contact Centres are naturally suited to Bimodal IT
Why contact centres are naturally suited to bimodal IT – Thomas Rødseth, VP of Product and…
Got what it takes to work for Interactive Intelligence?
Interactive Intelligence is currently seeking a Field Marketing Manager for UK and Ireland responsible for their…
NICE Acquires inContact, Revolutionising the Customer Service Market
NICE Acquires inContact, Revolutionising the Customer Service Market; As one company, the two leaders form the…
Content Guru Banks Stadsbank Oost Nederland
Leading Dutch municipal bank, Stadsbank Oost Nederland, a leading Dutch municipal bank, has chosen Content Guru’s…
The Future’s Bright – The Future’s Cloud according to CIF
Cloud fundamental to Digital Transformation strategies – 72 per cent of organisations are expected to roll…
What’s the Next big thing in Cloud Contact Centres?
What’s Next with Cloud Contact Centres? asks Enghouse Interactive Like many other sectors, the contact centre…
Intelecom adds softphone capability to cloud-based solution
Intelecom adds softphone capability to the latest release of its cloud-based contact centre solution to build…
Aspect Software announces new Zipwire enhancements
Aspect Software announces new Zipwire enhancements including omni-channel reporting, integration with ZenDesk, Oracle RightNow – Zipwire…
Content Guru Wins Queen’s Award for Innovation
Content Guru has been awarded a Queen’s Award for Enterprise for its storm® CONTACT™ cloud contact…
Sweden creates countrywide contact centre using cloud
Sweden creates a countrywide contact centre using cloud based technology from Intelecom Sweden is the first…
Interactive Intelligence Reports Latest PureCloud Milestones
Interactive Intelligence Reports Latest PureCloud Milestones – PureCloud gains traction with innovative new features and fast-growing…
Capita & Avaya Provide Cloud Based Contact Centre Services
Capita partners with Avaya to provide cloud-based contact centre services Capita Collaboration Technologies, part of Capita…
Interactive Intelligence Achieves Advanced Technology Partner Status
Interactive Intelligence Achieves Advanced Technology Partner Status in AWS Partner Network Amazon Web Services (AWS) has…
Interactive Intelligence Reports Rapid Growth of Cloud Business
Interactive Intelligence Builds Momentum with More Than 80 Customer Deployments at Fortune 500 Companies – Company…
Cloud Based Contact Centre Market Set To Grow By Half
Cloud based contact centre market set to grow by half, suggests new research from Cloud Industry…