PCI Pal has launched a new podcast on its ‘Secure Payments’ channel that covers the intricacies…
Tag: Call Centre
Content Guru Commits to Developing New Talent to Support Global Expansion
Leading technology firm, Content Guru, part of Redwood Technologies Group, remains committed to investing in graduate…
Puzzel Certification of Microsoft Teams for Contact Centres
Puzzel announces certification of its Contact Centre solution for Microsoft Teams Puzzel cloud solution enables organisations…
Six Reasons to take another look at IVR in your Contact Centre
Six reasons to take another look at IVR in your contact centre – Rob Crutchington at…
42% of Consumers Have Had It With Hanging on Hold
42% of consumers have had it with hanging on hold – Social poll reveals long hold…
Jabra Evolve2 True Wireless Earbuds for Hybrid & Remote Working
Jabra unveils professional, pocketable true wireless earbuds engineered for hybrid and remote working – Evolve2 Buds…
ChatLingual & HGS New Partnership to Pioneer Multilingual CX
ChatLingual and HGS Announce New Partnership to Pioneer Multilingual CX Multilingual messaging provider ChatLingual is thrilled…
NICE Launches FluenCX, a New Approach to Deliver Digital-First CX
NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience in the contact centre FluenCX…
Content Guru Wins Tech Co. of the Year Award
Content Guru Wins Thames Valley Tech Company of the Year 2022 Award Content Guru, leading cloud…
Football Legend John Barnes coming to CC33’s Cash for Kids Fundraiser
Football legend John Barnes coming to Sheffield for CC33’s Contact Centre Cash for Kids fundraiser Football…
Ocado Retail selects Centrical to Enhance Contact Centre
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that Ocado, the…
Somerset County Council Customer Services Award
Somerset County Council Customer Services team named best in the South West Somerset County Council’s Contact…
IRIS Audio Appoints Neil Titcomb as SVP Global Sales
IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to…
How Well Do You Understand Customer Intent?
How well do you understand customer intent? How well do you actually know your customers when…
Customer Touch Point Launches Service to Help Businesses Improve Accessibility
Customer Touch Point launches a new service to help businesses improve accessibility across customer contact within…
NICE Announce Intent-Driven CX Capability with Enlighten AI
NICE Announces the Market’s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration Leveraging the power…
Business Leaders Prefer Phone Over Other Communication Tools
New Enterprise Communications Report Finds 90% of Business Leaders Prefer Phone Over Other Communication Tools 95%…