Tips to Boost Agent Motivation at Christmas – David Ford of Magnetic North looks at ways…
Tag: Call Centre
Customer Care Is Stuck In The Dark Ages according to Research
Customer Care – iAdvize Research Reveals What UK eCustomers Really Want For Christmas; Customer Care Is…
Hermes UK Group Chooses NICE WFM Solution
Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution for Improved Customer Service NICE cloud-based WFM…
Black Friday isn’t over yet for the contact centre
With Black Friday over the time for learning begins – Andrew Small, Vice President of Portfolio,…
CCMA Training – May the Course be with you!
The CCMA have announced a series of training courses for 2016: Training Events – May the…
What is the Voice of the Customer?
What is the Voice of the Customer? As the textbooks say, the Voice of the Customer…
Sitel Anniversary at Coventry Contact Centre
Sitel Celebrates First Anniversary at Coventry Contact Centre – Customer care provider set to boost 334-strong…
Webhelp Announce Winner of Christmas Card Competition
Webhelp Announce Winner of Christmas Card Competition – A pupil from St Bernadette’s primary school in…
Are We Creating Knowledge or Just Turning Out Information?
Jabra: Are We Creating Knowledge… or Just Turning Out Information? Holger Reisinger of Jabra explains the…
Content Guru included as G-Cloud 7 Government Supplier
Content Guru has been included as a G-Cloud 7 supplier for its suite of multi-channel Cloud…
CalMac Awarded Contact Centre Accreditation
CalMac Ferries’ customer services staff have picked up the Contact Centre Association’s global accreditation at a…
Fusion Contact Centre Services Create 50 new jobs
Fusion Contact Centre Services, part of the BGL Group, has announced that 50 new jobs are…
Speech Analytics goes Mainstream according to Sabio Whitepaper
Speech Analytics goes Mainstream according to Sabio Whitepaper – How speech analytics has evolved to become…
Christmas Peak – is your Contact Centre Prepared?
Christmas Peak – is your Contact Centre Prepared? – Karl Brough, General Manager UK, Ireland &…
Zendesk Simplifies Phone Support with Voice Offering
Zendesk Simplifies Phone Support with Voice Offering – Organisations now have a single place to build…
8×8 ’s EasyContactNow Available via G-Cloud
8×8 ’s EasyContactNow Cloud Contact Management Service Now Available via G-Cloud 8×8 have announced that its…
Verint Recognised in Magic Quadrant for Customer Engagement
Verint Recognised in Magic Quadrant for Customer Engagement- Gartner Recognises Verint as a Leader Positioned Highest…
Noetica Wins Two Contact Centre Technology Innovation Awards
Noetica Wins Two Contact Centre Technology Innovation Awards – British Call Technology Pioneer Awarded For Industry…