How can resource planners achieve the best balance between agents’ wishes for their schedules and the…
Tag: Call Centre
honeybee and Capita Join to Transform Contact Centres
honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a…
Storacall and Enghouse Partner to Deliver Integrated Call Management and Recording
Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive,…
2017 UK Contact Centre Decision-Makers Guide
The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the…
Liquid Voice Helps Organisations Comply with GDPR
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced…
Music that Can Change Your (Work) Life! Holger Reisinger Jabra
Introducing the Music that Can Change Your (Work) Life! – Holger Reisinger Jabra Today’s workplace is…
Employees Waste 400m Days a year on Office Tasks
New research out today shows UK employees spend 441,827,088 days a year on ‘time wasting’ office…
Echo MS Wins Outsourced Contact Centre Award
Echo Managed Services retains Outsourced Contact Centre of the Year award Echo Managed Services is celebrating…
Metro Bank Engages Employees with NICE WFM in the Cloud
Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud. NICE…
CardEasy keypad Payment by Phone Rated Avaya Compliant
CardEasy ‘keypad payment by phone’ DTMF payment solution now rated “Avaya Compliant” Syntec, a leading UK…
What’s Possible Now in the Cloud for Contact Centres
Customer Engagement Centre Capabilities: What’s Possible Now in the Cloud What is the value of a…
PCI PAL Assist AllSaints In Becoming PCI Compliant
Who are AllSaints? AllSaints is a global fashion brand based in East London, which operates in…
Verint Customer Engagement Solutions Continue Industry Momentum
Verint® Systems Inc. have announced new industry recognition and market momentum for its Customer Engagement™ solutions.…
NICE Market Share Leader for Contact Centre WFO
DMG Report Confirms: NICE is the Market Share Leader for Contact Centre WFO NICE announced that…
Happy Agents in Your Contact Centre Equals Satisfied Customers
Happy Agents = Satisfied Customers: How to Improve YourC ontact Centre Turnover – Caroline Thomson, HR…
Motorpoint Showcase New Contact Centre To Potential Employees
Motorpoint, the UK’s largest independent car retailer, is expanding the team by 20 agents at its…
999 Emergency Number Celebrates 80th Birthday
The 999 emergency number celebrates its 80th birthday today and is continuing to go from strength…
UK Brands Working To Connect With Customers
Conscious of the growing need to relate with customers in order to stay competitive, UK brands…
White Paper: PCI DSS in Contact Centres
Syntec release White Paper: De-Scoping Contact Centre Worldwide The updated report presents the findings of Syntec’s…