Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy Blended AI is…
Tag: Call Centre
Syntec Investigates Call Centre Professionals Views
Card Payment Security – Survey Syntec investigates Call Centre Professionals’ views New Data Protection laws are…
Puzzel announces speaker line-up for Get Connected 2018
Puzzel announces speaker line-up for Get Connected 2018 Contact centre event on Wednesday 27th June 2018…
A Four-Step Process to Maintaining GDPR Compliance
A Four-Step Process to maintaining GDPR compliance by Infinity CCS With GDPR now in force, remaining…
Arvato Named Top Performer by Global Sourcing Association
Arvato Named UK Top Performer by the Global Sourcing Association Business process outsourcing partner Arvato has…
ttec eBook: Don’t Fear Bots in Your Contact Centre
EBook Download – Don’t Fear Bots in Your Contact Centre For most industries, it’s not a…
G-Summit London 2018 – Registration Now Open
Genesys – G-Summit London 2018 Registration is now open for G-Summit London 2018, which gathers visionaries,…
GDPR, DTMF masking and the future of payment security
Expert insights – Neira Jones on GDPR, DTMF masking and the future of payment security By…
Jabra Launches Engage – The Business Headset
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones,…
Keep Calm, it’s only GDPR! Questions to ask your Tech Provider
Keep calm, it’s only GDPR! Seven questions to ask your technology provider According to Thomas Rodseth,…
Infinity CCS Partner with Connexica Easier to Become GDPR compliant
Infinity CCS today announces it has partnered with Connexica, making it easier for companies to become…
NICE Announces Adaptive Workforce Optimisation 2.0 to Drive Employee Engagement
NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalisation Cloud native solution…
Puzzel Contact Centre Conference: Get Connected 2018
Puzzel’s annual customer experience event attracts over 150 contact centre professionals across the UK. Join Puzzel…
8 Top Tips to Make Self-Service a Success
Self-service is growing and has a far greater role to play than simply reducing the number…
Sitel Predict How World Cup will Impact Customer Service
As brands take their battles for sales, to this year’s World Cup, Sitel, the UK’s leading…
Poorly Executed Customer Service Is A Business Killer
Digital transformation is good for everyone, as long as businesses don’t forget the customer service basics…
Indigo Telecom Global Contact Centre Officially Opened
Indigo Telcom Group were delighted to welcome the Rt Hon Alun Cairns MP, Secretary of State…
Ultracomms ‘Secure payments, what’s the fuss all about?’
We’ve all been there right? On the end of the phone when the contact centre agent…
TTEC Gain Success In European Contact Centre Market
TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation…