Vodafone worst mobile provider for customer satisfaction for seventh year running Vodafone has been rated the…
Tag: Call Centre
US Patents Awarded for Eckoh Secure Payment Innovation
Two New US Patents Awarded for Eckoh’s Secure Payment Innovation Recognising Eckoh’s reputation for innovation in…
NICE To Acquire Mattersight Bolstering Leadership in Cloud Analytics
NICE To Acquire Mattersight, Bolstering its Leadership in Cloud Customer Service Analytics Integrating the market leading…
MERJE Launch Volume Recruitment Services for Contact Centres
MERJE launches MERJE Front-Line Talent volume recruitment services for Customer Contact market MERJE, the specialist recruitment…
A Military Mindset Can Drive Contact Centre Success
“Collaboration is the Key” – How a Military Mindset Can Drive Communications and Contact Centre Success…
Serco & Content Guru Win at European Technology Awards
Cloud contact centre technology provider Content Guru has been awarded the ‘Vertical Solution of the Year’…
GDPR is actually a Customer Experience Opportunity!
Worried about GDPR? Use Infinity CCS’s Guide to get compliant and at the same time build…
Contact Centres Must Adapt Their Security Methods
If the financial sector is to fight fraud attacks, contact centres must adapt their security methods…
Happy 1st Birthday Puzzel. A time to Reflect
Børge Astrup, CEO of Puzzel looks back over the last year as the company celebrates its…
Ways to Optimise Your Contact Centre with Cloud Technology
5 ways to optimise and enhance your contact centre with cloud technology – Paul Jarman, CEO,…
Echo-U South Seek 50 Agents for Contact Centre
Echo-U South is creating up to 50 permanent customer service advisor jobs for local people. Located…
Ultracomms Warn of Security Risks of Pause & Resume Payment Methods
Ultracomms to attend Call Centre and Customer Services Summit as it warns of security risks of…
BBC Renews Capita Contact Centre Contract
Broadcaster BBC renews Capita Audience Services contact centre contract – New contract extends long-term BBC partnership…
Introducing Gen Z – “Millennials on Steroids”
Introducing Gen Z – “Millennials on Steroids” – Understanding the Snapchat, Smartphone generation is essential for…
Agents Have Difficulty Getting through to Management
A study by KURA of frontline contact centre agents has highlighted their extraordinary difficulty in getting…
Vonage Launch Virtual Assistant Contact Centre Chatbot
Vonage, a business cloud communications leader, has announced the launch of its contact centre chatbot, Vee…
Aspect: Is your contact centre ready for GDPR yet?
One month to go: is your contact centre ready for GDPR yet? Stephen Ball of Aspect…
Echo-U Create 100 Contact Centre Jobs in Newcastle
Newcastle-based customer contact centre Echo-U North is creating up to 100 permanent customer service advisor jobs…
Teleopti Earns Top Score for Overall Vendor Satisfaction
Teleopti earns top score for overall vendor satisfaction in DMG Consulting’s WFM Report for fourth year…