Powerdial Services To Deploy SmartVoice Viewpoint With Customers Across The UK
Powerdial Services, one of the UK’s leading convergence specialists, is deploying the new SmartVoice Viewpoint customer feedback solution with customers…
– Industry News
Spark Response 50 New Jobs at contact centre
It has been announced that Gateshead based outsourcer and fulfillment specialist Spark Response is to create 50 jobs after securing…
Sitel UK Set to create up to 200 jobs
Outsourcer Sitel UK, have announced the expansion of 2 of its contact centre sites in Leavesden Park (Watford) and Stratford…
Rostrvm Solutions survey shows contact centres slowed down
Rostrvm Solutions latest survey of UK contact centres has found that staff productivity is being hampered by having to battle…
Serco Announce Creation of 450 Cardiff based Contact Centre jobs
Cardiff based outsourcer Serco have announced the creation of 450 jobs at its site following a major contract win and…
Chill Insurance awards AirSpeed Telecom contact centre contract
Online insurance broker Chill has awarded AirSpeed Telecom a €500,000 three-year contract to establish a next-generation contact centre at their…
Eptica enables businesses to increase revenue from customer service
New features for knowledge based web chat, customer sentiment analysis, emotion-based routing and multichannel web self-service Eptica’s Multichannel Customer Interaction…
Yello a Full Service Contact Centre Firm Launches on Isle of Man
Yello will offer services tailored to the betting and gaming sector – A new contact centre focussing squarely on the…
Birmingham Energy Savers Open New Contact Centre
A partnership between Birmingham City Council and Carillion Services that has created 24 new jobs in its first seven weeks,…
BT Sport Creates Contact Centre Jobs across 8 sites
It has been reported that BT are to create 400 jobs across the UK following the launch of its sports…
Eckoh Contact Centre takes over 1,800 calls for Comic Relief
Last Friday 15th March 2013, 60 employees, friends and family members at Hemel Hempstead based company Eckoh dressed in onesies…
Interactive Intelligence Launches New Cloud Solution for Small Contact Centres
CaaS Small Centre? designed to give small contact centres a simple, cost-effective way to access the same sophisticated communications applications…
Npower – Hull contact centre shows its support for Red Nose Day
Npower’s Bridge House call centre in Hull is delighted to announce its support for Comic Relief’s Red Nose Day 2013…
Eishtec – Job boost at Waterford Contact Centre
Eishtec Job Boost -It has been reported that Waterford based outsourcer Eishtec are to recruit an additional 100 customer service…
Shop Direct axe 300 staff at Worcester contact centre
It has been reported that staff at Shop Direct’s contact centre in Worcester have been told that the contact centre…
BT on Recruitment Drive at Accrington Contact Centre
It has been reported that BT are on a recruitment drive at it’s Accrington site with 300 jobs ‘up for…
LBM Holdings sold to Stream Global Services
LBM Holdings, who employ 1,300 staff across their head office in Altrincham and their sites in Stockport, Middleton and Belfast,…
Storacall Call Recording Systems
Storacall Voice Systems Ltd have announced a strategic and technical partnership with Rostrvm Solutions Ltd the supplier of the well…
Gainshare Partnership Contract creates additional jobs
Jarrow based outsourcer Gainshare Partnership have announced the securing of a contract with Scottish Power which will see the creation…