Agilisys secures Legal Aid outsource contract and creates 50 new jobs

New jobs will be brought to Clevedon following the news that North Somerset Council’s support services…

Financial services brands letting down consumers

Study finds financial services brands risk losing customers with call centre experiences – Nine out of…

Noble Systems Receives Frost & Sullivan Market Share Award

Customer Contact technology provider again ranked as the leader in outbound dialling technologies Noble Systems has…

Interactive Intelligence driving customer service

One of the UK’s leading alternative finance providers, the Car Finance Company, has selected Interactive Intelligence’s…

Sinclair Voicenet can do NICE System Upgrades

Sinclair Voicenet can help you maintain the effectiveness and efficiency of your NICE applications to ensure…

PCI Compliance For Fashion & Retailers

PCI DSS compliance is important for any business but especially for retailers. Your reputation is on…

3 Tips to Minecraft Your Contact Centre!

If you have kids under 12 years old, chances are you have heard more than you…

Everything you need to know about voice biometrics

There has been a lot of hype recently about voice biometrics for the contact centre, but…

Last chance to take part in ContactBabel Survey

Contact Babel are inviting organisations with more than 10 UK agent positions to take part in…

Aspect Software’s cloud-optimised Unified IP 7.3

Aspect Software’s cloud-optimised Unified IP 7.3 offers new compliance features, greater TCO • New compliance features…

Outsourcer Voice makes key appointments

Voice has appointed five key new appointments as it continues its programme of rapid growth investment.…

Tips on buying Workforce Management software

Workforce Management software is a valuable tool when it comes to cutting costs in your call…

Big Data needn’t be as complex or costly as it might appear

Helen Murray, Chief Customer Solutions Officer for leading customer engagement provider, Webhelp UK, argues analysing Big…

Nationwide Energy goes into administration

Nationwide Energy Services, part of Save Britain Money Group, has ceased trading and entered administration with…

We Fight Any Claim create 140 new jobs

We Fight Any Claim, who specialise in PPI mis-selling claims, the have announced the creation of…

Seven Tips Around Multichannel Integration in Your Contact Centre

Offering your customers multichannel to contact you, such as web, phone and social media, is becoming…

RESPONSE shortlisted for CCA Excellence Awards 2014

RESPONSE shortlisted for CCA Excellence Awards 2014 in the following categories: Best Outsourcing Partnership – Hiscox…

Getting started with Social Customer Service

Klaas van der Leest, Managing Director, Intelecom UK Ltd, shares his top five tips for successful…

How to produce seamless, customised performance metrics

How to produce seamless, customised performance metrics – Susannah Richardson at mplsystems.co.uk Since the beginning of…

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