CCMA UK National Contact Centre Conference 2014

Due to the success of last years Conference the CCMA have confirmed that this year once…

HMRC Survey Report 2013-2014 – How does your contact centre compare?

HMRC Contact Centres provide a national telephone service for dealing with enquiries from customers. The main…

4net Technologies Named National Champion in European Business Awards

4net Technologies Wins for United Kingdom in Prestigious Awards competition 4net Technologies with its Head Office…

Rostrvm Solutions Is your contact centre ready for Christmas?

Case Study; rostrvm Solutions A leading global beauty, fashion and home retailer has chosen Rostrvm when…

National Express contact centre celebrates helping millionth customer

National Express’s customer contact centre is celebrating after helping its millionth customer in a year and…

Have you got your Christmas game plan on?

Is it too soon to be thinking about your Christmas game plan in your contact centre?…

Jabra UK & I Strengthens Channel Sales with New Appointment, Joanna Waters

Jabra UK & Ireland Business Solutions enhances its Sales department with the appointment of a new…

Aspect urges banks to do more to protect customers

Aspect urges banks to do more to protect customers from silent but deadly mobile banking threats…

AA to deploy and support its Avaya customer contact infrastructure

Sabio have announced that it is to carry out a major refresh of the AA’s core…

CallMiner Launches Speech Analytics Results Assurance Programme

CallMiner have announced the introduction of CallMiner RPM, the industry’s first speech analytics results assurance programme.…

Contact Centre Gamification Product and Market Report 2014/15

Research and Markets has announced the addition of the “2014 – 2015 Contact Centre Gamification Product…

Noble Systems Celebrates 25 Years of Innovation and Service to the Contact Centre Market

Noble Systems celebrates 25 years of delivering innovative products and services for the contact centre marketplace.…

Interactive Intelligence reports retail companies that integrate social media will increase significantly

Interactive Intelligence reports that the number of retail companies that will integrate social media in their…

Netcall integrates with Microsoft Lync to help contact centre agents resolve customer issues faster

Netcall has announced that its Netcall Liberty® Contact Centre is now Microsoft Lync® accredited, giving organisations…

The Body Shop® engages Transversal to boost their customer experience

Web self-service solution offers easier access to information across multiple customer channels Transversal has been appointed…

Syntec partners with Worldpay for secure CardEasy phone payment processing

Worldpay, a global leader in payment processing, risk and alternative payments, and Syntec, a leading cloud…

Omission of banking fraud from official crime stats offers a place to hide for villains

This week it was reported by the Office of National Statistics that almost four million cases…

How Much are Missed Telephone Calls Costing your Business?

61% of customers take their business to a competitor due to poor customer service When a…

Agilisys secures Legal Aid outsource contract and creates 50 new jobs

New jobs will be brought to Clevedon following the news that North Somerset Council’s support services…

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