JLT Employee Benefits has appointed Peter Mileham as Operations Manager for its new Customer Support Centre…
Category: – Industry News
Industry news from the UK contact centre industry
Business Systems adds real-time Business Intelligence module to WFO offering
Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and…
Webhelp UK hosts ‘Star Awards’
Webhelp has celebrated the talent amongst its customer service professionals at a glittering black tie event…
inisoft Announces Single Inbound and Outbound Call Handling Solution
inisoft limited have announced the new release of the synTelate agent desktop application which now includes…
Premier Business Solutions – a company worth listening to
Premier Business have been bolstering their existing contact centre customer base with some fantastic video case…
Verint Launch New Engagement Analytics Solution
Joint Verint-KANA Cloud-Based Solution Extends Customer Engagement Optimisation Portfolio Verint® Systems Inc. have launched Verint Engagement…
Wiltshire Police’s Contact Centre Goes Live
Wiltshire Police have opened their new £1.8 million contact centre this week which brings together 999…
What have contact centres ever done for us?
As 147 Media Ltd has been nominated for a prestigious Cambridgeshire Business Award (View Post) today…
Stunning Amount of Knowledge at Customer Contact Expo
Customer Contact Expo, The UK’s largest and biggest event for the customer contact and customer service…
AmicusHorizon receives award for customer service
AmicusHorizon has been recognised for delivering outstanding customer service to its home ownership and leasehold customers.…
RAC select Carpeo for Outsource Contract
Outsourcer Carpeo have secured an outsource contract with the RAC resulting in 40 new jobs at…
TalkTalk Reduces Costs with Nuance
– TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with…
Which? Energy companies hit rock bottom for customer service
New Which? research has found the Big Six energy suppliers are among the worst offenders when…
mplsystems secure grant to research Multi-Channel Textual Analytics
mplsystems secures grant from the UK Government Technology Strategy Board to research “Multi-Channel Textual Analytics for…
ASC’s James King ALS Ice Bucket Challange
The contact centre industry is renowned for doing its bit for Charity and Good causes –…
Asc telecom Showcase neo WFO suite at Expo
We invite you to visit us at customer contact expo at booth #G21, National Hall, London…
How Moving Your Contact Centre to the Cloud Eliminates Risk
Interactive Intelligence is hosting a free Web event titled “How Moving Your Contact Centre to the…
Northumbrian Water sees tidal improvements in customer engagement with Aspect
The Company Northumbrian Water Limited (NWL) operates in the North East of England, where it trades…
Rostrvm Solutions Contact Centre Calculator App
rostrvm Solutions Contact Centre Calculator calculator mobile app calculates the number of staff needed to deal…