In May and June of 2014, ‘Which Magazine’ surveyed 3,621 members of the UK public about…
Category: – Industry News
Industry news from the UK contact centre industry
It’s all about the traffic
People who know me would know that I am passionate about the contact centre industry and…
RESPONSE’s Contact Centre staff has got talent!
Fun loving employees at leading UK contact centre, RESPONSE, have shown that when it comes to…
What’s happening in the Irish Contact Centre Industry?
The success of a website is determined by the editorial content, the number of visitors and…
RAC broadens engagement with Transversal to deliver consistent answers on the road
Knowledgebase solution offers easy access to information for remote agents Motoring services provider the RAC has,…
Don’t Let Your Contact Centre Workforce Become The Walking Dead
Warning: Zombies have infected your contact centre workforce. You can’t escape these agents of the undead,…
Ask a CFO, he knows about Contact Centres to the cloud
Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact…
Jabra Say Goodbye to Noisy Colleagues
Jabra Say Goodbye to Noisy Colleagues – To compliment the launch of the Evolve product range and…
Three anounce plans for new contact centre in Waterford
Mobile provider Three (Ireland) and Tech Mahindra have announced that they are to open a contact…
Interactive Intelligence sponsors latest UK Contact Centre Decision-Makers’ Guide
Interactive Intelligence has sponsored the 12th edition of the UK Contact Centre Decision-Makers’ Guide, a major…
Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends
Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty…
Peterborough City Council chooses Transversal for digital customer service shift
Transversal has been appointed by Peterborough City Council to deliver a brand new self-service Knowledge solution…
Transform Customer Services with Live Chat
Industry leaders are transforming their online customer service and support channels to improve the customer…
Jabra announces big winners at Partner Forum Awards
Selected partners and distributors receive accolades at the exclusive awards dinner at the annual Jabra Partner…
Cancer Research UK Improves Customer Experience with Red Box Recorders
Cancer Research UK has implemented the Red Box Quantify Recording Suite to record all calls at…
Azzurri’s latest enhancements to Callmedia
Interaction History and new user interface included within a raft of major improvements Azzurri shifts to…
Aspect introduces ZipWire – Cloud based SaaS Patform
Cloud-based, Software-as-a-Service contact centre platform by Aspect Software designed for simplicity and operational ease has now…