GoDaddy, the world’s largest technology provider dedicated to small businesses, have announced it has opened a…
Category: – Industry News
Industry news from the UK contact centre industry
LateRooms announce outsource of customer service roles
It has been reported that LateRooms are set to outsource part of its customer service operation…
How Mobile is Transforming Enterprise Customer Experience
Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment.…
Answering4U’s Contact Centre rings the changes with superfast broadband
Answering4U, a contact centre business based at Shipley, has boosted its customer service capability and made…
Achieving consistency across multiple channels in your contact centre
Achieving consistency across multiple channels is clearly critical for any contact centre looking to provide a…
Aston Villa wins with Rostrvm Slutions
Aston Villa Football Club’s Consumer Sales Department, which is supported by technology from Rostrvm Solutions, has…
Interactive Intelligence on ‘Cloud Nine after announcing increased revenues
Interactive Intelligence Reports 2014 Third-Quarter and Nine Months Ended Financial Results Total orders up 46 percent…
Six tips for putting excellence back into the customer experience
Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…
Convenience versus security: latest fraudulent tactics expose weak links, says Aspect
With the news that contactless debit cards can be manipulated to transfer thousands of pounds, bypassing…
EE and Webhelp UK Officially Open Derby Contact Centre
EE and Webhelp UK hosted an event to mark the official launch of their new contact…
Interactive Intelligence delivers cloud-based contact centre solution to iGO4
Interactive Intelligence, a global provider of software and services designed to improve the customer experience, has…
Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator
Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive…
Verint Recognised for Market Leadership in Customer Interaction Analytics
High Customer Ratings and Top Scores from Ovum Reinforce Company’s Global Leadership Position Verint® Systems Inc.…
Jabra’s Holger Reisinger Named “New Way to Work Global Ambassador” by Unify
Designation Recognises Leadership in Driving the Global Agenda to Inspire Partners and Customers towards a “New…
Echo ‘The Tower of London Remembers’
Recent average call levels of 350 a day peak to 6,500 following Her Majesty the Queen’s…
Efficiently Manage Inbound Calls to your Contact Centre
Contact centre based businesses often find themselves investing huge sums of money in technology, especially when…
Chubb Fire Security announces relocation of contact centre
Birmingham based company Chubb Fire Security have announced plans to relocate their contact centre, which employs…
RESPONSE Group delivers growth in contact centre outsource market
The RESPONSE Group has continued to make excellent progress in the year to June 2014. The…
Eptica continues double digit growth in Q3 2014
Global multichannel customer interaction software company Eptica today announced that its Q3 2014 revenue jumped 17%…