Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award – Customer contact technology provider again…
Category: – Contact Centre News
News from the UK contact centre industry
What Should you expect from a WFM Solution?
What Should you Expect From a WFM Solution? David Evans, Workforce Optimisation Consultant at Business Systems…
Staff Rewards Do you work for Scrooge?
Staff Rewards – Do you work for Scrooge? – Over half of staff have never received…
Centrica turns up the heat on Noise at Work
Centrica turns up the heat on Noise at Work; Energy giant Centrica boasts one of the…
Blog: Bells and Whistles in the Contact Centre
Bells and Whistles in the Contact Centre – At the recently held Customer Contact Expo it…
Interactive Intelligence Company of the Year!
Interactive Intelligence Named 2015 EMEA Company of the Year in Customer Contact by Frost & Sullivan…
Sitel announce 1,500 Career Opportunities
– Demand for Flexible Working Opportunities Driving Job Market in the UK – Global customer care…
The Future of UK & US Customer Contact
The future of UK & US customer contact – the largest-ever research studies, available now from…
Outsource Contact Centre Locator
Contact Centre Managed Services UK Ltd have launched an innovative new service to help clients find…
Customer Expectation Impacting Business Performance
Outsourcing experts, Global Remote Services, says latest 2015 UK CSAT Index confirms growing customer expectation is…
Speech Analytics – 5 Steps to Success
Speech Analytics – 5 steps to Success – Borge Astrup, Managing Director, customer contact division at…
Echo Managed Services Outsource Contract
Outsourced customer contact specialist, Echo Managed Services, has won a major contract with the Standards and…
Ascensos create 200 contact centre jobs
Ascensos create 200 new contact centre jobs in Motherwell; Ascensos, a start-up multi-channel contact centre in…
Enghouse Interactive Contact Centre Award
Enghouse Interactive Scoops Frost & Sullivan Contact Centre Award Analyst impressed that Enghouse’s Contact Centre solutions…
SJS Solutions enhance Reseller programme
SJS Solutions Launch New Reseller Area to Make Creating Engaging Contact Centre Environments Easier For Resellers…
Webhelp UK Celebrate Success at Star Awards
Webhelp UK hosted its fifth annual Star awards at Glasgow’s Kelvingrove Art Gallery and Museum on…
The Next Big Thing in Customer Experience Technology
What’s next for Customer Experience Enabling technology? David Turner of Webhelp UK looks into the future…