The open office has been with us practically since the dawn of organised work. The open…
Category: – Industry News
Industry news from the UK contact centre industry
Firstsource Solutions success at Welsh Contact Centre Awards 2015
Firstsource Solutions is proud to announce that it has won a trio of prizes at the…
RESPONSE short-listed at ECCSA Awards 2015
The European Contact Centre and Customer Service Awards 2015 shortlist has been announced, with RESPONSE, one…
SJS Solutions cross the last U.S. frontier!
Alaska’s largest water and waste water company, Anchorage Water & WasteWater Utility become Alaska’s first company…
Aspect Software and Amergy to engage in European Regions
Amergy, a systems integrator and consultancy specialised in customer service, and Aspect Software, one of the…
Does your relationship with Quality Monitoring pass the test?
Business Systems (UK) Ltd are launching a short survey to identify how contact centre managers are…
Low Cost Travel Group soars with Interactive Intelligence cloud solution
The lowcosttravelgroup, has selected an Interactive Intelligence Customer Interaction Centre™ (CIC) cloud based solution CaaS to…
VoiceSage Contact Centres and SMS Conversations: The Next Big Thing?
VoiceSage ‘s Paul Sweeney discusses Contact Centres and SMS Conversations and suggest that this is the…
Sabio OnDemand delivers Avaya as part of hosted contact centre offering
Sabio has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators…
Capita Survey Confirms Gamification holds the key to operational benefits
Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations…
Sabio: How to get Proactive Contact Right
Sabio ‘s Matt Dyer, Head of Multi-Channel Solutions, discusses that before pursuing a proactive contact strategy,…
Research and Markets: UK Contact Centres Market Report 2015
Research and Markets has announced the addition of the “Contact Centres Market Report 2015” report to…
Echo Managed Services expand Collection Division
Echo Managed Services expands collections division with acquisition of utilities specialist, Grosvenor Services Group – Adds…
SJS Solutions improve customer care standards for In Practice Systems
SJS Solutions improve customer care standards for In Practice Systems (INPS), the 2nd biggest healthcare IT…
Jabra: IT is Growing Into Your Brain
Jabra – Holger Reisinger. If you think you are spending too much time online, you have…
CCMA Announce Series of Training Courses
The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational…
Ageas Retail announce Closure of Belfast Contact Centre
Ageas Retail, a motor insurance company, has announced that it will close its Belfast based contact…
Irish Water seeking agents at Cork Contact Centre
Irish water has announced the recruitment of 350 additional staff at its Outsource provider Abtran’s contact…
Traveline Cymru wins contact centre outsource contracts
Traveline Cymru, the public not for profit transport information service for Wales, has secured outsource contracts…