Webio Webinar: Messaging and AI are changing the very nature of how companies engage with customers.…
Category: – Contact Centre News
News from the UK contact centre industry
mplsystems & Injixo Transform Productivity in Contact Centres
mplsystems & Injixo Integration To Transform Productivity in Contact Centres Combining mplsystems pioneering contact centre and…
FM Outsource Launch Cost Reduction Calculator for Contact Centes
FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in…
Noble Systems Announces 2017 Select Noble Users Group Dates
Noble Systems Announces 2017 Select Noble Users Group Conference Series Global contact centre technology leader hosts…
Content Guru Partners to Deliver Verint Solutions in the Cloud
Content Guru Partners to Deliver Verint Solutions in the Cloud – Cloud Telephony Provider Becomes Global…
Trupanion Selects Aspect Via to Create True Omni-Channel Experience
Trupanion – Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel…
What Forward Thinking Customer Service Leaders Should Consider Now
What forward-thinking customer service leaders should consider now – Clare Angood discusses When you’re running a…
Businesses Must take Contact Centre Customer Data Seriously
Eckoh urges businesses to take contact centre customer data seriously Eckoh, the global provider of secure…
What 2017 has in store for Contact Centres – IMIMobile
Chatbots, Automation and Data security… What 2017 has in store for Contact Centres With so many…
CardEasy Wins Prestigious PCI Award for Excellence
CardEasy wins prestigious ‘PCI Award for Excellence’ Syntec were proud winners of this PCI Award for…
Eckoh Wins New Contract With UK Mobile Operator
Eckoh have announced that it has secured a significant new four-year contract with its UK channel…
Inspired Outsourcing raises over £15K for charity
Inspired Outsourcing raises over £15K for charity A Newcastle based contact centre, has raised over £15,000…
Learning and Development in the Contact Centre
Learning and Development in the Contact Centre NRG & CCMA “Supporting Contact Centre Colleagues through Change…
Feel Like a Round Peg in a Square Hole? Asks Dancing Lion
“If I could live my life over again, I’d like to be the person I could…
How to Use TV Screens to Solve Agent Disengagement
How to use TV screens to solve Agent Disengagement – SJS Solutions The only way a…
British Gas Business Fined For Customer Service Failings
British Gas Business to pay £9.5 million for customer service failings British Gas Business is to…
Webinar: How to use TV screens to solve Agent Disengagement
Agent disengagement is costing our industry billions a year. An agent heading for the door is…
Dollar UK Improves with Noble Contact Centre Solution
Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution Noble Systems…
SVL Business Solutions Invests in Liquid Voice
SVL Business Solutions Invests in Liquid Voice – SVL expands portfolio with Liquid Voice call recording…