Foehn Redefines Cloud Phone Systems Management with Launch of Voxivo Easy-to-use cloud phone system reduces the…
Category: – Contact Centre News
News from the UK contact centre industry
Jabra Announces New Headset Cashbacks Promotion
Jabra announces new Cashbacks promotion – Offers on professional headsets to provide UK and Ireland-based customers…
Fiona Bruce to host ECCCSAs November 2017
Fiona Bruce, journalist and presenter, will be hosting the European Contact Centre and Customer Service Awards…
What’s The future of Humans in contact centres?
What’s The future of Humans in contact centres? Thomas Rødseth at Puzzel looks at the pros…
Survey: Customer Service Expectations & Preferences
IMImobile Consumer Interaction Research finds that 68%of consumers prefer customer service over digital messaging channels. Latest…
Aspect: Selling in customer engagement to the Boardroom?
Selling in customer engagement to the Boardroom? It’s as easy as growth and profitability If there…
Who Can you Really Trust with your Contact Centre Tech?
Trust is a rare commodity in these days of ‘fake news’, dodgy diesel emissions and less-than-honest…
4net Technologies Support Children with Cancer
4net Technologies support John Jones’ walk to raise funds for children with cancer 4net Technologies are…
Syntec DTMF Payment Solution For Contact Centres
Syntec – CardEasy – DTMF payment solution for contact centres and call recording Using CardEasy, your…
Dunelm Create 30 Jobs at Radcliffe Contact Centre
Dunelm announce the creation of 30 new jobs at Contact centre in Radcliffe The homeware retailer…
Core Contact Utilize Noble Enterprise Cloud Solution
Core Contact Provides Seamless Client Partnerships with the Help of the Noble Enterprise Cloud Solution Noble…
Increase demand for GDPR & MiFIS II Compliance Solutions
Resilient plc and Business Systems Ltd partner to address market demand for GDPR and MiFID II…
Pindrop Releases 2nd Generation Hi-Def Phoneprinting
Pindrop Releases 2nd Generation Hi-Def PhoneprintingTM Based On Six Years of Machine Learning, Analysing The World’s…
Deploying Robotic Process Automation in Contact Centres
Deploying Robotic Process Automation in Contact Centres Improves Customer Engagement and Business Workflows Frost & Sullivan…
How to use Customer Service Complaints Constructively
How to use customer service complaints constructively Although complaints are never encouraging to hear, they are…
Echo-U Offer Seasonal Jobs at Newcastle Contact Centre
Echo-U, the Newcastle based outsourcer, are looking to recruit 155 contact centre staff to cope with…
Thirty-Four Winners Announced at Forum National Awards
Thirty-four individuals and teams were recognised last night at our National Awards, for being outstanding role…
Moneypenny Diversifies with New Live Chat Service
Moneypenny, the UK’s leading outsourced contact centre communications provider, is further expanding its business with the…