IP Integration appoints leading technology entrepreneur, Alastair Mills, to its board and builds senior team for…
Category: – Contact Centre News
News from the UK contact centre industry
Forget Looking…. Listen to What’s in Your Blind Spot
Forget Looking…. Listen to What’s in Your Blind Spot – Holger Reisinger “Seeing is believing” –…
Puzzel Showcase Cloud Contact Centre Solutions at Expo
Puzzel showcases complete portfolio of cloud solutions at Call & Contact Centre Expo 2018 on 21st…
Contact Centre Managers Required to Participate in Survey
Contact Centre Managers Required to Participate in ContactBable 2018 UK CX Decision-Makers’ Guide Survey The 2018…
Netcall Tackles Coding Resource Shortage with Release of MATS V10
The growing worldwide shortage of coding resource is being tackled head-on by Low-code software platforms that…
Visit Aspect at CCC Expo, Excel London 2018
Join Aspect at the VIP Lounge (Stand 2400) at CCC Expo, Excel London 2018 and discover…
BT Wholesale Chooses Semafone to Offer Secure Payment Solution
Semafone has been selected to provide its secure payment technology to BT Wholesale’s extensive reseller network.…
NICE Robotic Process Helps GDPR Compliance Requirements
NICE Robotic Process Automation Helps Enterprises Meet GDPR Compliance Requirements NICE’s Robotic Automation solution streamlines a…
Professional Development in Contact Centres: It’s Personal!
Professional Development in Contact Centres: This Time it’s Personal! Steve Shellabear of dancing lion explains how…
The Value of Voice Is Still Important In The Contact Centre
VoiceSage’s Gregg Kilkenny looks at why we as humans still connect with voice, making outbound voice…
Nominations close for 2018 UK National Contact Centre Awards
Nominations close for 2018 UK National Contact Centre Awards • 25% increase in entries compared to…
Benefits of Systems Integration with Cloud Contact Centre
The Benefits of Systems Integration with Cloud Contact Centre Solutions Colin Hay at Puzzel explores the…
Webinar: AI and Chatbots: Your 12-Month Action Plan
Customers expect 24x7x365 service and AI and chatbots deliver just that. Faster, accurate, personalised resolutions. That…
The Future of Voice – Six Step Survival Guide for Contact Centres
The future of voice – a six step survival guide for contact centres – According to…
Severn Trent Strike Gold at UK Complaints Handling Awards
Severn Trent has been recognised for its great customer service by being handed the ‘Best Utility’…
Invest In Training for Success in Your Contact Centre
What’s your contact centre’s competitive advantage? How would you define what makes your contact centre uniquely…
Private Sector Outsourcing Market Hits Three Year High
Sharp growth in technology investment saw private sector spending reach £4.93 billion last year, according to…
Think Before you Replace Your Contact Centre Legacy Systems
Before you rip up and replace your legacy systems: Can you achieve your CX goals with…
What Lies Behind Your Contact Centre Payment Solution?
Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and…