Conversocial have published their White Paper ‘The State of Digital Care 2018’
A comprehensive analysis of your customers’ digital care expectations
The report addresses the key consumer behaviors and trends impacting the state of digital customer service in 2018 for your brand.
Download your free copy to understand why:
– 81% of respondents have higher digital care expectations today then they did a year ago
– Digital care volumes continue to grow, with over a third (37%) of customers surveyed having used digital channels for a service enquiry
– Over half of respondents (59%) still prefer a human resolution to that of a bot
Additional Information
To download the White Paper Click Here
For additional information on Conversocial visit their To download the White Paper Website
