The State of Digital Care 2018 in the Contact Centre

Conversocial have published their White Paper ‘The State of Digital Care 2018’ A comprehensive analysis of…

Twitter users can now chat privately without feeling tongue-tied

Twitter users can now chat privately without feeling so tongue-tied By Simon Frank, Webhelp Solutions Consultant…

Dixons Carphone’s ‘Knowhow’ team appoint Conversocial

Dixons Carphone plc, Europe’s leading specialist electrical and telecommunications retailer and Services Company, has chosen to…

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