NICE Launches Digital Containment Solution Allowing Organizations to Move from Managing Channels to Managing Journeys The…
Category: – Industry News
Industry news from the UK contact centre industry
Make Web Chat Work for your Contact Centre
The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering…
2017 Unify Partner Discovery Day – Meet SJS Solutions
2017 Unify Partner Discovery Day – We want to share our secrets with you! Every day…
Aspect take To The Road with Aspect VIA Roadshows
Announcing the kick-off of the Aspect Via Roadshow Customer Service is no longer a cost centre…
Contact Centre Carpeo Estate Create up to 300 jobs in Newport
Contact centre Carpeo Estate Planning to create 300 jobs in Newport over the next five years…
ResQ Contact Centre Achieves Full Ofcom Compliance
ResQ become the world’s first contact centre to achieve full Ofcom compliance Following the launch of…
Content Guru & Serco to Deliver Citizen Engagement Hub
Content Guru and Serco to Deliver Citizen Engagement Hub Content Guru has entered into a ground-breaking…
Moneypenny appoints Head of Specialist Teams as investment increases
Customer communications service, Moneypenny, is further investing in its Specialist Teams service with the appointment of…
European Contact Centre & Customer Service Awards
17th European Contact Centre & Customer Service Awards open for nominations – Largest venue to accommodate…
New Way To Use Wallboards To Excite Contact Centre Agents
Contact Centre Optimisation Experts SJS Solutions are offering readers an exclusive change to have their existing…
Electric Ireland appoint Echo Managed Services
Electric Ireland appoints customer contact specialist Echo Managed Services to boost engagement and improve customer experience…
Are Your Agents Sticking to Their Schedules?
Are Your Contact Centre Agents Sticking to Their Schedules? Asks Tom Tritten WFO Solution Architect at…
Puzzel Adds Functionality to Cloud Based Solution
Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution Puzzel…
Strongest Quarter in Five years for Private Sector Outsourcing
Strongest quarter in five years for private sector outsourcing market Outsourcing spend among UK businesses rises…
THE VOICE – Newsletter Of SVL Business Solutions
A new name in the contact centre industry SVL Business Solutions may be a new name…
Enghouse Partnership Agreement with ScanSource Imago
Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago Contact centre and customer interaction solutions…
Aspect CXP 17 Makes Chatbots and IVR Fast and Simple
Aspect Software’s Aspect CXP 17 Makes Development of Customer Service Chatbots and Modern IVR Fast and…
Sabio Secures Top 5 Ranking in Opus Research
Sabio secures Top 5 ranking in Opus Research Enterprise Intelligent Assistants report Sabio is ranked among…