Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK, has…
Category: – Industry News
Industry news from the UK contact centre industry
interactions 2017 – Customer Conference – June 6th
…AND TOP FIVE REASONS TO ATTENDONE: New Release – Robotic Process Automation With its latest enhancements,…
Record Fine for Contact Centre that made 100m Nuisance Calls
Record fine for firm behind nearly 100 million nuisance calls A company behind 99.5 million nuisance…
Arvato Appoints Contact Centre Director
Arvato appoints contact centre director to drive private sector growth Business process outsourcing provider Arvato has…
Changing Priorities for Customers and Contact Centre
Time is of the essence – changing priorities for customers and contact centres When it comes…
NICE Launches Digital Containment Solution to Manage Journeys
NICE Launches Digital Containment Solution Allowing Organizations to Move from Managing Channels to Managing Journeys The…
Make Web Chat Work for your Contact Centre
The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering…
2017 Unify Partner Discovery Day – Meet SJS Solutions
2017 Unify Partner Discovery Day – We want to share our secrets with you! Every day…
Aspect take To The Road with Aspect VIA Roadshows
Announcing the kick-off of the Aspect Via Roadshow Customer Service is no longer a cost centre…
Contact Centre Carpeo Estate Create up to 300 jobs in Newport
Contact centre Carpeo Estate Planning to create 300 jobs in Newport over the next five years…
ResQ Contact Centre Achieves Full Ofcom Compliance
ResQ become the world’s first contact centre to achieve full Ofcom compliance Following the launch of…
Content Guru & Serco to Deliver Citizen Engagement Hub
Content Guru and Serco to Deliver Citizen Engagement Hub Content Guru has entered into a ground-breaking…
Moneypenny appoints Head of Specialist Teams as investment increases
Customer communications service, Moneypenny, is further investing in its Specialist Teams service with the appointment of…
European Contact Centre & Customer Service Awards
17th European Contact Centre & Customer Service Awards open for nominations – Largest venue to accommodate…
New Way To Use Wallboards To Excite Contact Centre Agents
Contact Centre Optimisation Experts SJS Solutions are offering readers an exclusive change to have their existing…
Electric Ireland appoint Echo Managed Services
Electric Ireland appoints customer contact specialist Echo Managed Services to boost engagement and improve customer experience…
Are Your Agents Sticking to Their Schedules?
Are Your Contact Centre Agents Sticking to Their Schedules? Asks Tom Tritten WFO Solution Architect at…
Puzzel Adds Functionality to Cloud Based Solution
Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution Puzzel…