Liberata announced as finalists in seven categories at the Call North West Contact Centre Awards 2017…
Category: – Industry News
Industry news from the UK contact centre industry
The Way you Communicate with Customers is Key
The way in which you communicate with your customers can make or break your business, but…
EU Data Law is Changing. Is your Contact Centre Ready?
EU data protection law is changing…. is your contact centre ready? By Craig Marston, Director of…
Webhelp – The Award Nominations keep on coming!
Webhelp Nominated for Nine Awards in Customer Experience, HR and Environment November will be a busy…
Customer Journey Mapping: 3 Steps to Boosting Loyalty
Customer journey mapping: three steps to boosting loyalty Parham Saebi, Head of Client Relations, CRM Solutions…
Enghouse Interactive Helps Navigate the Digital Divide at CX17
Enghouse Interactive Helps Navigate the Digital Divide at CX17 Customer Experience Event Enghouse Interactive today announced…
Customer Service in the Next 5 Years – It’s all about Value and Experience
Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben…
10 Reasons Your Contact Centre Must Have Live Chat
Live Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage,…
CX17 – Take a Leap into the Digital World
CX17 Enghouse Interactive Hosted Event Take a Leap into the Digital World Join the Enghouse Interactive…
NICE Selected as Pre-Approved Public Sector Supplier in UK
NICE is included in the G-Cloud 9 framework, allowing government agencies at all levels to quickly…
Why Customers Buy What They Buy – Get Connected 2017
Why customers buy what they buy – an insight on Behavioural Economics at Get Connected 2017,…
Liquid Voice Appoint Two Channel Managers
Liquid Voice, one of the UK’s leading providers of interaction recording, quality management and analytics, has…
Ways to reduce queuing time in your contact centre
Five ways to reduce queuing time in your contact centre – Danny Cresswell of Syntec explains…
Guide to Improving your Contact Centre Net Promoter Score
For most UK organisations, the Net Promoter Score (NPS) remains the primary method of measuring customer…
NRG Changing Perceptions of Contact Centre Careers
NRG lead the way in changing perceptions of customer contact careers NRG is part of a…
Eckoh Apple Pay Phone Solution Shortlisted
Eckoh, the global provider of secure payment products and customer contact solutions, has been shortlisted for…
Parker Software Celebrates 15th Birthday
After incorporating on September 4, 2002, Parker Software is now celebrating its fifteenth year in business.…
Successful Contact Centre Managers Watch TV Screens!
The only way a good Contact Centre Manager can get value from TV screens in their…