Moneypenny, the UK’s leading outsourced contact centre communications provider, is further expanding its business with the…
Category: – Industry News
Industry news from the UK contact centre industry
A Culture of Employee Engagement – Puzzel
A culture of employee engagement – there’s more to it than just happy employees Colin Hay…
Content Guru & Webhelp Customer Engagement Partnership
Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp.…
Ascensos Isle of Wight Contact Centres Goes Live
Ascenos new multi-million pound call centre, which is set to create 600 jobs, has ‘gone live’…
North East Contact Centre Awards – The Search Has Begun!
North East Contact Centre Awards 2017 – The search for our region’s stars has begun! The…
Online Retailers in the dark about ‘Vampire’ Shoppers
Latest research by Yonder Digital Group reveals that online retailers are failing to provide customers with…
Venue Validates ECCCSA Position as Largest Awards
Venue validates ECCCSAs’ position as largest Contact Centre Awards in the sector – Largest venue to…
Grouping Activities in the Contact Centre – Dan’s Coat
Grouping activities, a feature of the unified agent desktop, plays an important role in saving the…
Inisoft Launch Syntelate XA – Contact Centre Agent Desktop
Introducing Syntelate XA By Oonagh McBride, Head of Inisoft I am delighted to launch Syntelate XA,…
Sitel on Recruitment Drive at UK Contact Centres
Sitel UK have announced the recruitment drive to fill up to 400 jobs a their Exeter…
ICO Fines Firm for 16.7 Million Illegal Calls
Automated call crackdown continues as ICO fines firm for 16.7 million illegal calls about boiler grants…
Five Ways to Effectively Deal with Staff Sickness
Five ways to effectively deal with staff sickness in the workplace – Gemma Harding, Head of Corporates Services…
Businesses Are Not Ready for New GDPR Data Laws
A survey by leading law firm Blake Morgan has revealed nine out of 10 businesses have…
Costs Down, Customer Satisfaction Up at Sedgemoor Council
Sedgemoor District Council has transformed its customer service thanks to Enghouse Interactive Communications Centre and Microsoft…
Customer Journey Mapping – What’s all the fuss about?
Customer journey mapping – what’s all the fuss about? Five mistakes to avoid from Thomas Rødseth…
Will Machine Learning Cause Demise of Contact Centre Managers?
Will Machine Learning cause Demise of Contact Centre Managers? Asks contactSPACE contactSPACE performs millions of communications…
Jabra – The 6 Rules for Mastering the Art of Conversation
6 Rules for Mastering the Art of Conversation – Peter Hartmann Jabra Conversations are the lifeblood…
From a Contact Centre Near You Direct to Hollywood USA
In Hollywood, it’s the stars that make people flock to watch a movie and the movie…
Britannic Technologies – Convergence Summit 2017
Britannic Technologies – Convergence Summit 2017 Join 300 UK technology and business leaders at Convergence Summit…