With immediate effect, Sytel announces the availability of the Sytel AI contact centre Dialer. The product…
Category: – Contact Centre News
News from the UK contact centre industry
De-scope to Protect Customer Payment Details from Hackers
“De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data…
NICE inContact CXone Wins at Global Contact Centre Awards
NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards NICE inContact…
Business Use Of Voice Tech To Triple In Next 12 months
Business Use Of Voice Technology To Triple In Next 12 months According To Pindrop’s Latest Survey…
NICE CXone Ranks 1st in Contact Centre in Cloud Report
NICE inContact CXone Ranks First in 2018 Contact Centre in the Cloud Report from Ventana Research…
Firstsource Create 300 Jobs at Derby Contact Centre
Firstsource Solutions have announced plans to create 300 new jobs at its Pride Park contact centre…
The European Contact Centre Decision Makers’ Guide
The European Contact Centre Decision Makers’ Guide “The European Contact Centre Decision Makers’ Guide” is a…
CALLCARE Achieve Record Financial Growth
Leading outsourcing specialists CALLCARE Ltd, part of the Isher Capital portfolio, has reported a record annual…
World Cup Excitement Has Little Impact on Consumer Spending
World Cup excitement has little impact on level of consumer spending, finds new research from Aspect…
Whitepaper: Card Fraud – It’s time to Act
A practical guide to protecting businesses from fraudsters has been produced by leading communications company Ultracomms…
RBS Announce Closure of Leicester Contact Centre
The Royal Bank of Scotland Group have announced plans to close their contact centre in Leicester…
Consumer Intelligence Appoint Echo For Mystery Shopper Brief
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery…
Onward Homes Create 40 Jobs at Accrington Contact Centre
Onward Homes have announced the creation of 40 full-time jobs as the Housing Association reveals £500k…
Cost vs Capability: Delivering the Highest, Sustainable Quality
Cost vs Capability: delivering the highest, sustainable quality- Reuben Singh, CEO at alldayPA and Isher Capital…
Content Guru Scores Top Marks in New Education Framework
UK-based customer engagement technology leader, Content Guru, has been enlisted into the new Education Framework, where…
NICE Robotic Automation Unveils Innovative AI
NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments…
New Categories at ECCCSAs Reflect Changing Industry
• 7 new categories at this year’s ECCCSAs • New categories reflect a focus on employee…
Delivering Exceptional CX Through People, Process & Tech
Delivering an exceptional customer experience through people, process and technology – a three point plan As…