Contact Centres Should Stop Targeting Agents on NPS

The common challenge we see within the contact centre is that agents are being targeted directly on an NPS score.

Watch this 2 minute video to hear why Simon Thorpe of Bright recommends that you stop doing this and start targeting your contact centre agents on areas within their span of control.


Additional Information

Simon Thorpe is Director of Sales & marketing at Bright UK Ltd

For additional information on Bright visit their Website or view their Company Profile