CallMiner, the leading platform provider of award-winning contact centre speech and customer engagement analytics, announced today…
Tag: NPS
Slater Gordon Contact Centre Improves CSAT and NPS
Slater Gordon Contact Centre Improves CSAT and NPS The Challenge SGSM didn’t know what ‘good’ looked…
Contact Centres Should Stop Targeting Agents on NPS
The common challenge we see within the contact centre is that agents are being targeted directly…
Guide to Improving your Contact Centre Net Promoter Score
For most UK organisations, the Net Promoter Score (NPS) remains the primary method of measuring customer…