Overcome Commss Problems in a Contact Centre
Multilingual journalist Kirsty Rigg shares with us some interesting tips on overcoming communication problems in a multilingual contact centre Contact…
Contact Centre Tips
5 Ways to Improve Communication in the Contact Centre
Good communication in the call centre is an essential part of customer service success. When employees have a deep understanding…
Contact Centre Agent Preferences v Shift Bidding – Choose?
How can resource planners achieve the best balance between agents’ wishes for their schedules and the forecasted needs of the…
Happy Agents in Your Contact Centre Equals Satisfied Customers
Happy Agents = Satisfied Customers: How to Improve Your Call Centre Turnover – Caroline Thomson, HR Director Life as a…
How PCI Compliance Helps Achieve GDPR Compliance
How PCI compliance can help you achieve GDPR compliance too – Simon Beeching, Business Development Director at Syntec, discusses. As…
What Gets Measured Gets Managed – dancing lion
Are you measuring what really matters to the customer and how well you deliver on the promises you make to…
Encourage Your Millennial Staff To Pick up the Phone
How to encourage your millennial staff to pick up the phone According to recent research by CALLCARE, it shows almost…
Seven Ways to Improve Customer Engagement – Eckoh
Do customers feel as if they’re up against an SAS assault course every time they interact with your organisation? Perhaps…
Mahatma Gandhi and Customer Retention in Contact Centres
Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals the connection between Mahatma…
Ways To Reduce Queuing Time in your Contact Centre
Five ways to reduce queuing time in your contact centre – Danny Cresswell of Syntec gives tips and advice on…
Callers Hang Up if They Hear ‘Your Call is Valuable To Us’
Why will 47% of callers hang up if they hear ‘your call is valuable to us’? New research into the…
How to secure more budget for your contact centre
How to secure more budget for your contact centre – Netcall explains When consistently trying to make efficiency savings in…
Tips on Holiday Periods in the Small Contact Centre
Holidays in the Small Contact Centre – Paul Chance, Senior Product Marketing Manager at NICE shares valuable tips on how…
Netcall Guide to Contact Centre Tech 2017
Netcall Guide to Contact Centre Tech 2017 The role of the contact centre in achieving business growth and goals constantly…
Five Top Tips for a Successful Self-Service Strategy
When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. Annica…
Cold Calling: Warming Cold Calls into Hot Prospects
Cold Calls: No one will be surprised if thought of cold calling makes you wince. The idea of dialling strangers…
Stress in the Contact Centre and Employees Mental health
Almost 50% of working days lost due to work-related stress: How can businesses help their employees’ mental health – Report…
Jabra Blog: Listen to me! Listen to me!! LISTEN TO ME!!!
We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations, families and entire nations….
Make Your Voice of the Customer Campaign A Success
To enhance customer experience and increase business growth, many firms are developing voice of the customer (VOC) programmes. While companies…