How Data Powers CX Delivery for Contact Centre Advisors
Making your contact centre data work – How data powers excellent CX delivery for contact centre advisors Kevin McGachy, Head…
Making your contact centre data work – How data powers excellent CX delivery for contact centre advisors Kevin McGachy, Head…
4 Steps to Increase the ROI of Your Call Recording Software in your contact centre – Call recording has significantly…
NICE Interactions Live 2022 to Showcase Strategies for Mastering Frictionless Customer Experiences and to Host George W. Bush and George…
Contact Centre Management: What It Is and 7 Best Practices – Contact centre management isn’t easy, especially when it comes…
The financial services sector is one of the largest users of call centre solutions. According to one survey, just over…
Applying Contact Centre Success to the Back Office – Jennifer Lee, Chief Strategy Officer at Intradiem Consumers may not realise…
The contact centre is the new battleground for post-lockdown sales Consumers have been through a lot over the past 12…
How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of Consulting, IPI As lockdown…
How to improve caller authentication and reduce costs in the contact centre – Jamie Melling, CEO at Smartnumbers discusses Up…
Survey finds majority of Europeans will take custom and loyalty elsewhere following a data breach New research into consumer trust…
Aspect Software: How to Fine-Tune Your Contact Centre WFM Solution to Help Managers Optimize Performance Contact Centre Agents on the…
Remote Working – 5 Steps to success with integrated Workforce Management The COVID-19 pandemic has required many business leaders to…
What does the reality of homeworking mean for Contact Centres? Alex Stenton-Hibbert, Sales Team Manager at Business Systems, looks at…
Today’s contact centres face more demand than ever. With consumers having grown used to faster and more personalised services, and…
2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in customer service is not…
Most contact centres measure their customer service using metrics that only tell part of the story. Measures such as NPS…
Inputting wrap-up codes is a standard piece of ACW work a contact centre agents typically completes. It allows a call…
How to motivate disengaged contact centre agents with tips for employee engagement SJ Thompson of Evaluagent reveals 5 top tips…
How to improve Employee Engagement: 10 Games to engage your Customer Service teams As you’ll be fully aware, engaged employees…