Email in Contact Centres: Give it a Second Chance!
Email in contact centres: 5 reasons to give it a second chance – Colin Hay at Puzzel assesses the latest…
Contact Centre Tips
Customer Interaction – 8 Ways to Re-Energise Customer Service
Customer Interaction – Keep it simple: 8 Ways to re-energise customer service Turning customer interactions into opportunities is easier than…
Semafone Identifies 5 Insider Threats to Contact Centres
Following a survey of contact centre agents worldwide, Semafone – the leading provider of data security and compliance solutions –…
Top Tips To Transform The Contact Centre Industry
Ciara Leddy, Bright’s new Digital Marketing Manager interviews Mats Rennstam about his experiences of conducting 1000’s of contact centre benchmarking…
Mistakes You Don’t Want To Make In Call Centre Management
The best way to resolve mistakes and to avoid them in the future is through discovering them. Call centre management…
10 Tips for Keeping Loyal Customers On Side
Loyal customers are golden but once you’ve found them, how do you keep them? Colin Hay at Puzzel shares his…
Professional Development in Contact Centres: It’s Personal!
Professional Development in Contact Centres: This Time it’s Personal! Steve Shellabear of dancing lion explains how to get the best…
The Future of Voice – Six Step Survival Guide for Contact Centres
The future of voice – a six step survival guide for contact centres – According to Annika Edberg at Teleopti,…
For Top Performance, Every Day is Feedback Day
For Top Performance, Every Day is Feedback Day – Steve Shellabear of dancing lion outlines why getting feedback from customers…
5 old Contact Centre Habits to Consign to History
Out with the old, in with the new – 5 old Contact Centre Habits to consign to history According to…
Make homeworking a successful option for your contact centre
8 Ways to make homeworking a successful option for your contact centre – Colin Hay at Puzzel argues the case…
How Can Contact Centres Improve First Contact Resolution?
According to a recent survey by Talkdesk, First Contact Resolution is the most important metric by which managers assess the…
How WebRTC Lowers Your Contact Centre Costs
By making voice calls, live chat and secure file sharing part of every web browser, WebRTC promises to transform the…
The truth about sales success: It’s nurture over nature
The truth about sales success: It’s nurture over nature – Steve Shellabear of dancing lion explains According to popular belief,…
Customer Retention Trends in the Contact Centre 2018
Customer retention trends in the contact centre for 2018 – Steve Shellabear of dancing lion outlines what to focus on…
Skills You didn’t Realise from Working in a Contact Centre
5 lifelong career skills you didn’t realise from working in a contact centre The way call centres work has evolved…
Teamwork makes the Dream Work according to Report
Teamwork makes the Dream Work – Employees more productive when working with friends, says new research from Red Letter Days…
Puzzel How to Reduce Costs in the Contact Centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of Puzzel Every organisation wants…
Top 10 tips How to Improve Contact Centre Performance
Top 10 tips on How to Improve Contact Centre Performance and Customer Experience – VoiceSage Customer engagement in today’s multi-channel…