VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments. Outsourced contact centre specialists, VeriCall…
Category: – Contact Centre News
News from the UK contact centre industry
NICE Performance Management with AI-Based Analytics
NICE Revolutionises Performance Management with AI-Based Analytics Cutting-edge capabilities empower managers with insights on performance improvement…
PCI Pal Partners with 8×8 Secure Payments for Contact Centres
PCI Pal Builds on UK Partnership with 8×8 to Offer Secure Payment Services for Contact Centres…
Puzzel Appoints Rob Wiles as Partner Channel Director
Puzzel appoints Rob Wiles as Partner Channel Director – Appointment marks the launch of company’s new…
Clarabridge Announces Record Sales and Customer Momentum
Clarabridge Announces Record Q3 FY2019 Sales and Customer Momentum Rapid Growth Continues with Strong Demand for…
NICE Solutions for Driving Contact Centre Innovation
NICE Solutions Honoured by TMC for Driving Innovation and Exceptional Value for Contact Centre Customers Four…
4net Expand Range of Services to UK Public Sector
4net Technologies expand range of services to UK public sector under latest framework announcement 4net Technologies…
Brits Divided on Security of AI Virtual Assistants
New Data Reveals Brits Divided on the Security of AI Virtual Assistants Contact Centre hopes of…
Contact Centre Outsourcer Eishtec Aacquired By Infosys
Infosys BPM has acquired a 1,400 seat contact centre company Eishtec for an undisclosed figure; Eishtec…
Aspect & Intradiem Partner to Enhance Contact Centre WFM Solutions
Aspect Software and Intradiem Team to Enhance Contact Centre Workforce Management Solutions Aspect Software, have announced…
Triple win for 4net at Comms National Awards
Triple win for 4net at Comms National Awards – Manchester-based SME takes top award for innovation…
Delivering Customer Service in the Digital Age
Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To…
Burnley Council Gets A Brand New Contact Centre
Burnley Council’s new contact centre has been officially opened by the Mayor of Burnley, Councillor Anne…
Cyber Security Month: How clean is your Contact Centre?
Cyber Security Month: How clean is your contact centre? – Cyber Security Month aims to teach…
Cirrus Announce Link Pay + Simple & Secure Card Payment
Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across…
Jabra Launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion – Quarterly offers on professional headsets and speakerphones to provide…
Hertsmere BC Makes Life Easier Using Netcall Liberty Create
Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s…
Welcome to the New World of Self-Scheduling
Welcome to the new world of self-scheduling for frontline employees As companies embrace digital possibilities to…