Eckoh joins the Five9 App Marketplace as the first Secure Payments provider Five9’s customers set to…
Category: – Contact Centre News
News from the UK contact centre industry
NICE 2020 Contact Centre Webinar Dates Announced
How to Modernise Your Business with Purpose-Built Analytics for EX and CX Thursday, January 23, 2020 …
SVL Announce Partnership with Inspire Customer Contact Partnership
SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations. SVL is pleased…
2020: Simple and smart, your best year ever for WFM
As the new decade starts, Dave Hoekstra predicts an exciting road ahead for Workforce Management in…
NICE inContact and Zendesk Partner On CXone
NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe Leading…
40% of contact centre agents look for new job in January
Nearly 40% of customer service employees to look for a new job in January New research…
Dialogic’s software business expands Enghouse’s product portfolio
Enghouse Systems Limited announced today it has acquired Dialogic Group Inc. for a purchase price of…
Busy Christmas & New Year at West Yorkshire Police Force contact centre
Busy Christmas and New Year Call Handling Period for the West Yorkshire Police Force’s contact centre…
Webhelp Announce 120 Jobs at Lambert Contact Centre
Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles Helping…
Met Police The 999 Hoax Calls That Waste Time
The Met Police have released audio footage of 999 calls made to their control contact centre…
Merry Christmas from contact-centres.com
At this time of year we would have normally got our cartoonist to have designed our…
Aspect Announce General Availability of WFM Solution
Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure Microsoft Corp…
Puzzel’s Top 3 Predictions for Contact Centres in 2020
Rapid change in the contact centre industry may seem overwhelming but a great place to start…
Banking CX Predictions in the Contact Centre 2020
Banking Customer Experience (CX) Predictions in the contact centre 2020 – John Ing, Principal Operations Lead…
CallMiner Secures $75M Investment from Goldman Sachs
CallMiner Secures $75M Investment from Goldman Sachs – This funding will enable CallMiner to help more…
How to Build the Connected Council Contact Centre
Building the Connected Council Contact Centre” – Turning Technology from a Barrier to a Benefit by…
Sytel & CloudControl Celebrate Outbound Achievements
At a special ceremony in Paris last week, the CEO of Sytel, Michael McKinlay, gave Fethi…
Take the headache out of PCI DSS Contact Centre Compliance
New customer payment options take the headache out of PCI DSS compliance for Contact Centres With…