Noetica Integrates Xdroid Artificial Intelligence Powered Real-Time Voice Analytics with its Contact Centre Solutions Drive Quality,…
Category: – Contact Centre News
News from the UK contact centre industry
What Winning a UK National Contact Centre Award Means
What could winning a UK National Contact Centre Award mean for you? Do you know how…
Ulster Bank Create 100 New Contact Centre Jobs
Ulster Bank have announced that they are creating over 100 new jobs in their Belfast based…
PCI DSS Compliant Card Payments in Contact Centres
PCI DSS-compliant card payments in contact centres Improving customer trust and de-scoping from the regulations This…
PCI Pal wins PCI Excellence Award in recognition of customer success
PCI Pal®, the global provider of secure payment solutions, has been presented with an award at…
MJ Flood Technology & Enghouse Announce Partnership
MJ Flood Technology and Enghouse Interactive Announce Partnership Dublin based ICT solutions specialists MJ Flood Technology…
Aspect WFO User Group | Level Up 2020 | Agenda
Contact Centre Event: Aspect WFO User Group | Level Up 2020 The Genting Hotel, Birmingham, Wednesday…
Understanding Declined Codes: Ways to improve Acceptance
Understanding declined codes – 3 ways to improve acceptance rates. Rob Crutchington at payment service provider,…
Content Guru Expands Leadership Team to Support Global Momentum
Content Guru has announced the appointment of a Sales Director for UK and Ireland, as well…
Contact Centre as a Service Set For High Growth
Contact Centre as a Service will experience high growth 14.68% during the forecast 2019-2025 The study…
Explore the Latest Trends at UC Expo 2020
Unified communications has become integral to every business with the ever evolving workplace continuing at a…
Avaya Partner with Noble Systems to Enhance Solutions for CX
Avaya Partners with Noble Systems to Enhance Solutions for Customer Experience Avaya, a global leader in…
2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational…
Business Systems Shortlisted for Major Sector Awards
Business Systems (UK) Ltd Shortlisted for Major Sector Awards – Leader in regulatory voice recording management…
Pastdue Credit Continues Growth with Noble Systems
Noble Systems, a global leader in omnichannel contact centre technology solutions, have announced the recent migration…
4icg Offer Job Interviews to Neptis Contact Centre Employees
Fast Growing demand generation specialists 4icg reach out with offers of job interviews to Neptis Media…
PCI Pal Launch Digital For Omnichannel Payment Security
PCI Pal® launches PCI Pal Digital for omnichannel payment security Launching on Data Protection Day 2020,…
BT Answers 100% of calls with UK based contact centres
BT completes 100% onshoring of customer service calls to the UK and Ireland to deliver personal…