New Report by Fonolo Finds Customer Experience is Key to Brand Success in 2019 A new…
Category: – Industry News
Industry news from the UK contact centre industry
Nuance Reinvents Agent AI for the Contact Centre
Nuance Reinvents Agent AI for the Contact Centre – Proven technology brings real-time insights to human…
NICE Interactions EMEA Welcomes Stephen Fry
Interactions EMEA 2019 welcomes award-winning actor, comedian, journalist, television presenter and film director – Stephen Fry…
How Answer Machine Detection Was Reinvented
Noetica to Reveal How it Has Reinvented Answer Machine Detection with Artificial Intelligence at Call &…
Strong Contract Momentum Continues at Eckoh
Eckoh, the global provider of secure payment products and customer contact solutions, have announced it continues…
The NICE Competitive Edge: Real-time Authentication
Learn all about NICE Nexidia’s Analytics capabilities for your business needs and make the connections that…
NICE Leader Contact Centre Workforce Optimisation
NICE Named Market Share Leader for Contact Centre Workforce Optimisation in DMG Consulting Report NICE have…
Talkdesk Amplifies Innovation for Enterprise Contact Centres
Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres Talkdesk Winter 19 release empowers enterprise contact centres…
Sytel & Afiniti Bring AI Products to Contact Centres
Sytel and Afiniti Partner to Bring World-leading AI Products to the Contact Centre to Enhance Agent…
Machines Are Great, Contact Centre Agents Are Better
Machines Are Great But Contact Centre Agents Are Better suggests Patrick Russell, Product Innovation Marketing Manager…
Customer Experience: So What Should We Really Be Measuring?
Customer Service Management: what should we really be measuring in the contact centre? Customer experience (CX)…
What’s the true definition of Customer Service?
Customer Service: “The assistance and advice provided by a company to those people who buy or…
AI is Transforming Contact Centre Agent Performance
It’s no secret – artificial intelligence is transforming contact centre agent performance says Ricardo Solano, Solution…
Customer Experience Falling Short Across Multiple Channels
Customer Experience Falling Short Across Multiple Channels, Serenova Market Research Finds – 77% of Respondents Report…
3 Lessons in Enhancing the Customer Experience
3 Lessons in Enhancing Customer Experience from a Leading UK Water Provider We’re in the midst…
White Paper: Intelligent Chatbots in Contact Centres
White Paper Download – Intelligent Chatbots in the Contact Centre The development of Artificial Intelligence (AI)…
UK Change Spending Habits Following Data Breaches
UK consumers more likely than US to change spending habits following data breaches – 44% of…
NICE Revolutionise IVR Optimisation with Advanced AI
NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced…
Are you getting the most from Contact Centre Tech?
Are you getting the most from your Contact Centre technology? asks Puzzel Five ways training can…