Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights…
Category: – Products
Sabio Unveils Interaction Analytics Solution Aimed at Fuelling Digital Transformation
Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation » The Interactions Analytics…
Infobip announces Microsoft Dynamics 365 Marketing integration
Infobip announces Microsoft Dynamics 365 Marketing integration to support marketing communications » Native SMS integration enhances…
Medallia Partnerships to Enhance Agent Assistance
Medallia Announces Partnerships to Enhance contact centre agent Assistance for Customer Service Improve contact centre agent…
Puzzel takes Connected Customer Experience to Next Level
Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence,…
Calabrio ONE is Now Listed on Genesys AppFoundry
Calabrio ONE is Now Listed on Genesys AppFoundry- True-cloud, workforce-performance leader combines WEM suite with Genesys…
Calabrio OpenAI Accelerate Contact Centre Efficiency
Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity Tenured AI and ML research and…
Zoom Contact Centre Powers Up with Calabrio’s True-Cloud
Zoom Contact Centre Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Cloud Contact Centre Leaders…
Jabra Expands Evolve2 Range With Most Comfortable Headsets
Jabra expands the Evolve2 range with the most portable and comfortable headsets built for ultra-flexible hybrid…
Jabra Announces the Next-Gen Professional Speakerphones
Jabra announces the next-gen professional speakerphones with the Speak2 Range that make hybrid life sound better…
Medallia Experience Orchestration – Omnichannel Customer Insights
Medallia Experience Orchestration allows companies to use omnichannel customer insights to personalise engagement within contact centres…
Content Guru Extends Conversational AI Capabilities To Digital Channels
Content Guru Extends Conversational AI Capabilities To Digital Channels Content Guru, Europe’s leading cloud contact centre…
Jabra launches PanaCast 50 Video Bar System
Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences » The Jabra…
NICE Delivers New Robotic Process Automation
NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi New capabilities…
Welcoming in a New Era at IPI – ElasticCX CCaaS
Welcoming in a new era at IPI – the launch of ElasticCX CCaaS This month marks…
ATS Euromaster’s eCAF wins App of the Year 2022
ATS Euromaster’s eCAF wins App of the Year 2022 ATS Euromaster as winner of the 2022…
Five9 Elevates Omni-Channel Customer Engagement
Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design, and Analytics for the…
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution IPI’s new omni-channel engagement…
Sky’s the limit for Britannic’s SIP netX2
Britannic, specialists in business communications, managed services and digital contact centre solutions today announced they are…