Welcoming in a new era at IPI – the launch of ElasticCX CCaaS This month marks…
Category: – Products
ATS Euromaster’s eCAF wins App of the Year 2022
ATS Euromaster’s eCAF wins App of the Year 2022 ATS Euromaster as winner of the 2022…
Five9 Elevates Omni-Channel Customer Engagement
Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design, and Analytics for the…
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution IPI’s new omni-channel engagement…
Sky’s the limit for Britannic’s SIP netX2
Britannic, specialists in business communications, managed services and digital contact centre solutions today announced they are…
Zoom Contact Centre Unveils New Features and Availability in UK
Zoom Contact Centre Unveils New Features and Adds Availability in UK and Ireland Today’s customers want…
Puzzel Certification of Microsoft Teams for Contact Centres
Puzzel announces certification of its Contact Centre solution for Microsoft Teams Puzzel cloud solution enables organisations…
Jabra Evolve2 True Wireless Earbuds for Hybrid & Remote Working
Jabra unveils professional, pocketable true wireless earbuds engineered for hybrid and remote working – Evolve2 Buds…
NICE Launches FluenCX, a New Approach to Deliver Digital-First CX
NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience in the contact centre FluenCX…
Customer Touch Point Launches Service to Help Businesses Improve Accessibility
Customer Touch Point launches a new service to help businesses improve accessibility across customer contact within…
Jabra Launches Wireless Headset To keep Frontline Workers Connected
Jabra launches a new wireless headset, Jabra Perform 45, designed to keep frontline workers connected wherever…
Ascensos implements IRIS Clarity to Eliminate Background Noise
Ascensos implements IRIS Clarity’s cutting-edge voice isolation software to eliminate background noise on customer calls within…
Infobip Integrates with ServiceNow to Improve CX
Infobip integrates with ServiceNow to improve customer experience Infobip’s market-leading omnichannel communications platform is now available…
Noetica to Preview Next Generation Contact Centre Technology
Noetica to Preview Next Generation Contact Centre Technology as it Celebrates 25th Anniversary at Call &…
Jabra Introduce AI software to Improve CX in Contact Centres
Jabra introduces unique AI software for improving customer and agent experience in contact centres – Jabra…
Jabra New Generation of Contact Centre Headsets to Engage
Jabra adds a new generation of contact centre headsets to the Engage line – Jabra Engage…
Infobip Integration for HubSpot to Enhance CX
Infobip builds an integration for HubSpot to enhance customer experience in the contact centre Integration helps…
FourNet’s ANTENNA Goes Mobile – Hybrid-working era
FourNet’s ANTENNA goes mobile – Hybrid-working era mobile service supports fast deployment, compliance and mobile devices…
Community Fibre Invest in Amazon Connect Contact Centre
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL SVL has announced that…