New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Calabrio’s unique…
Category: – Products
PCI Pal Announces Global Partnership with VoiceFoundry
PCI Pal announces new global partnership with VoiceFoundry, a TTEC Digital Company PCI Pal, the global…
eGain Knowledge Hub Receives ServiceNow Certification
eGain Knowledge Hub receives ServiceNow Built on Now certification -Top-rated knowledge management solution integrates with ServiceNow…
Calabrio Releases Performance Coaching to Facilitate Agent Success
Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence – Performance Coaching…
Pindrop & Five9 Fraud Protection for Contact Centres
Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers…
NICE NEVA For Debt Collection Practices Contact Centres
NICE Announces NEVA for Collection Adherence, Enabling Contact Centres to Uphold New Fair Debt Collection Practices…
NICE Market Share Leader in Workforce Optimisation
NICE Named Market Share Leader in Workforce Optimisation – DMG Consulting’s in-depth analysis reveals NICE is…
NICE Announces New AI-Powered Robotic Process Automation
NICE Announces New AI-Powered Robotic Process Automation, Accelerating contact centres ’ Digital-First CX Strategy New capabilities…
PCI Pal To Provide Payments for Talkdesk Customers
PCI Pal Provides Secure, Compliant Payments for Talkdesk Global contact centre Customers Joint Talkdesk and PCI…
Odigo Announces Integration with Google Dialogflow CX
Odigo announces the integration of Google Dialogflow CX with its conversational AI offer Odigo is one…
Puzzel Unveils Digital Engagement Solution For Contact Centres
Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences in contact centres Puzzel’s…
CARiNA Helps Customers Capture & Manage Client Data
Digital transformation and customer experience specialists, FourNet, today announced that the CARiNA voice recorder solution from…
Five9 Extends its Digital Solutions with Synthetic Voices
Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices Five9, Inc. a leading…
Capita Launches 3D Digital Avatar Web Chat Technology
Capita launches Avatar, a new technology that uses 3D digital characters to make the customer service…
NICE & Google Cloud Collaborate to Drive Digital Conversations
NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences in the…
95% Cost Savings to Your Contact Centre with AI & Automation
Deliver 95% Cost Savings to Your Contact Centre with AI and Automation with Britannic Technologies Britannic…
Content Guru Launch Powerful Workforce Management Solution
Content Guru Announces Launch of Powerful New Workforce Management Solution – Leader in cloud contact centre…
CallMiner Advances Contact Centre Conversation Analytics Platform
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer…
NICE CXone Achieves Perfect Vendor Satisfaction Scores
NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report Receiving top…