VoiceSage has continued to show impressive growth with the launch of its new product offering VoiceSage‘Touch’.…
Category: – Products
Verint Introduces Business Impact Solution
Verint® Systems Inc. have announced the availability of Verint Branch Sales Effectiveness™, the latest addition to…
Avaya Releases Contact Centre Select
Avaya has announced Avaya Contact Centre Select, the latest addition to its customer experience management solutions…
New Storacall VoIP call recording system
The deployment of VoIP is becoming increasingly prevalent and is changing the way companies communicate and…
Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Centre
Product Updates focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership Enghouse Interactive have…
Noble Systems Launch Noble® for Sales Cloud Fast Start
Noble Systems have announced the launch of its Noble® for Sales Cloud Fast Start solution. Noble…
Jabra Launches the New Jabra MOTION Office Bluetooth Headset
Building on the success of previous generations, the new Jabra MOTION™ Office is the ultimate wireless…
Jabra Makes Great Sound Look Good at Red Dot 2014
A new design process has made the Jabra BIZTM2300 one of the very first industrial design…
Aspect advances omni-channel customer communications in the cloud
Proactive Engagement Suite • Offering responds to shift in demand for proactive, predictive customer care wherever,…
Altitude Software White Paper on Best Practices Using Real Time Analytics
Altitude Software has released a new white paper aimed at helping businesses to achieve customer engagement…
Aspect Software introduces Aspect Mentor for real-time speech analytics
– Helps companies improve sales effectiveness, mitigate customer churn and improve mandate compliance – Improves agent…
VoiceSage Crowned ‘Contact Centre Product of the Year’ for 2nd Year Running
VoiceSage has repeated last year’s success at the 2014 Network Computing Awards, winning the coveted title…
Interactive Intelligence Unveils Global Alliance Programme
Intractive Intelligence Technology partnering program designed to expand company’s ecosystem of solutions and relationships to increase…
Aspect Software Workforce Optimisation 8.0
Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons,…
Avaya Solutions Help Companies Master the Omni-Channel Customer Experience
Latest solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform Transforms…
Jabra adds Bluetooth® to the Jabra PRO 900 Series
Missed calls mean missed opportunities. With the newly added Jabra PRO 900 headsets featuring Bluetooth connectivity,…
Firstsource Announces launch of Smartomation
New user-friendly process automation that helps maximise productivity and effectiveness Firstsource Solutions Limited have announced the…
Evolution Demands New Communication Solutions – Jabra Biz 2300
The contact centre of tomorrow will play an even greater strategic role in shaping brand perception…
Aspect and Call Design announce UK channel partner agreement
Aspect Software (Aspect), has announced a UK channel partnership agreement with Australian firm Call Design, Aspect’s…