Ventrica – In today’s fast paced and challenging business environment, maintaining good customer relations is critical…
Category: Editorial Category
Company Profile: Wordwatch
Wordwatch is a compliance archiving and records management solution that allows clients to search, replay, and…
Company Profile: contact-centres.com
Looking to get your company listed on contact-centres.com? Why not download our media pack to get…
AnswerConnect Giving Back Through Community Initiatives
Contact centre outsourcer AnswerConnect celebrates a year of giving back through community-first initiatives Initiatives include the…
Welcoming in a New Era at IPI – ElasticCX CCaaS
Welcoming in a new era at IPI – the launch of ElasticCX CCaaS This month marks…
Black Friday & Cyber Monday Become More Conversational
Black Friday and Cyber Monday customer communications become more conversational – Infobip sees year-on-year growth for…
DTMF Masking – Can it Help PCI DSS Compliance?
What is DTMF masking and how can it help you ensure PCI DSS compliance in your…
Infobip Appoints VP Marketing to Support Ambitious Targets
Infobip appoints Vice President of Marketing and Growth, Ben Lewis, to support ambitious targets By combining…
NICE Launches ElevateAI, AI as a Service (AIaaS)
NICE Launches ElevateAI, The Market Leading AI as a Service (AIaaS), to Make Every CX Application…
5 Ways to Improve Your Voice of the Customer Programme
5 Ways to Improve Your Voice of the Customer Programme in your contact centre – As…
Sabio Aims to Empower Contact Centre Workforce
Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign – Customer Service…
2023: A Brand New Challenge for Contact Centres
2023: A brand new challenge for the Contact Centre Industry – Rohan Newton of SVL looks…
How to Build a Customer Journey Map that Works
How to build a customer journey map for your contact centre that works – Read on…
ATS Euromaster’s eCAF wins App of the Year 2022
ATS Euromaster’s eCAF wins App of the Year 2022 ATS Euromaster as winner of the 2022…
Jersey Telecom Chooses Encoded Payment Solutions
Jersey Telecom chooses Encoded payment solutions for security and enhanced customer experience through 40 agents in…
Death of the Phone: 72% Online Companies Uncontactable
Death of the Phone: 72% of online companies in the UK are uncontactable by phone according…
Sigma Connected Donates £5,000 to Help Vulnerable People
Contact Centre Outsource BPO Company Sigma Connected donates £5,000 to help vulnerable people at Christmas Business…
CX Will Become Mainstream Support Channel Within 5 Years
Over Two-Thirds of Customer Experience Industry Professionals Believe Immersive CX Will Become a Mainstream Support Channel…
Talkdesk Chosen as Wallbox Contact Centre Solution
Talkdesk Chosen as Wallbox Contact Centre Solution Pioneer in electric vehicle charging systems embarks on digital…