A year in the planning, two days in the making, and behold Customer Contact Expo is…
Category: Editorial Category
Web chat volumes increase 60% in 2014
Web Chat – New research published by ContactBabel, the contact centre industry analysts, reveals that the…
Aspect Software Zipwire the stand out performer at Customer Contact Expo
Aspect Software’s new cloud-based platform for contact centres, Zipwire, was celebrated at this years Customer Contact…
Sitel New Coventry Contact Centre Plans Unvieled
Sitel have unveiled plans to open a new site in Coventry to add to its nationwide…
National Customer Service Week – Understanding your Customer
As part of National Customer Service Week todays words of wisdom come from Nick Peart Marketing…
Get Ready for Polarised Customer Service
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…
RESPONSE Exceeds CCA Standard
RESPONSE has once again demonstrated its commitment to the highest standards in customer excellence having successfully…
UK Customer Experience Awards 2014
Winners of the UK Customer Experience Awards 2014 have been announced during a celebratory lunch at…
The Co-operative Bank create 55 jobs at Leek Contact Centre
The Co-operative Bank have announced the creation of 55 news jobs at their Leek based contact…
WCCF Awards – Categories & Criteria Entries now open
Celebrating excellence and innovation across the Welsh contact centre industry, these prestigious awards are free to…
Converso announce 100 Jobs at Southend Contact Centre
Outsourcer Converso have announced the recruitment of up to 100 staff at their Southend on Sea…
New Real-Time Agent Coaching Solution
Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality Enghouse Interactive…
Omni-Channel Service Could Make Fast Food Even Faster
Omni-Channel Service Could Make Fast Food Even Faster-Fast food is something that many of us enjoy;…
Webhelp UK’s 212 Team wins top industry award
Webhelp UK’s ‘212 Team’ took the UK Customer Experience Awards 2014 to new heights last night…
Consumers frustrated with energy companies’ complaints handling
Consumers frustrated with energy companies’ complaints handling Regulator tells energy suppliers to improve Energy suppliers received…
Research shows Intelligent Chat is increasingly favoured by consumers
34% prefer intelligent chat when engaging with customer service while one in ten have abandoned a…
Minimum customer effort will reduce customer complaints
Energy companies are breaking records for the worst customer service according to new figures published by…
Convergys’ Derry Contact Centre goes Live
Convergys Corporation have hosted a formal grand opening of the company’s new contact centre in Derry.…