Interactive Intelligence breaks into the top 200 among the world’s 500 largest software and services suppliers…
Category: Editorial Category
Sabio’s 15 top customer contact technology trends for 2015
Sabio has listed what it believes will be the Top 15 Customer Contact Technology Trends driving…
Have you booked for SOCAPiE’s Annual Conference 2015?
Don’t leave it too late as we close bookings later this month. Book today to ensure…
Firstsource and giffgaff win at National Outsourcing Association Awards
Firstsource Solutions is proud to announce that its partnership with giffgaff has been awarded Telecommunications, Utilities…
Rostrvm Solutions and Pythagoras offer MS Dynamics CRM
Rostrvm Solutions, the customer service hub software provider, has teamed up with Pythagoras to provide flexible…
The Agent – The most important people in the contact centre
Looking back when I was a youngster the world was a very different place; never in…
CCA Announces Winners of 2014 Excellence Awards
mbna, one of the UK’s largest credit card issuers, swept the board at CCA Excellence Awards…
What customer service challenges will you face in 2015?
It’s that time of year again, we are all starting to plan for the year ahead,…
North East Contact Centre Awards 2014 – and the Winners are…
North East Contact Centre Awards. Rainton Meadows Arena played host to hundreds of guests at this…
ING to cut 1700 staff and grow digital investment
Dutch Bank ING is to cut 1700 jobs and spend EUR200 million to simplify and upgrade…
As ‘Fixed’ Costs and Line Rental Increases; is it time to move to SIP?
‘Which! Consumer Magazine’ recently reported that major fixed line telecom providers such as BT, Sky and…
The Voice – Sinclair Voicenet’s Newsletter
Workforce Optimisation The latest Workforce Optimisation tools enable organisations to ensure that agents with the right…
Griffin Place Communications Create 300+ jobs
Griffin Place Communications (GPC), a new contact centre outsourcer specialising in customer care and lead generation…
Nominations Open for UK National Contact Centre Awards 2015
The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in…
Cloud Based Contact Centre Market 2014-2019
Research and Markets has announced the addition of the “Cloud Based Contact Centre Market by Solution,…
The Guide to Ultimate (Work) Happiness
The zone is where it is at. That is where the magic happens, where you are…