2Touch, one of the UK’s leading outsourcing providers specialising in fully integrated contact centre, response handling…
Category: Editorial Category
‘Doodling’ could be key to better customer service
On average, we could be spending more than 31 hours of our adult lives on hold…
Synthetix assist Acas Helpline to assist 5,000 customers each week
Workplace experts, Acas, have launched a new service called Helpline Online. Multi-channel customer service software company…
Jabra and Ingram Micro announce European distribution agreement
Jabra Business Solutions has entered into an European distribution agreement with Ingram Micro, the world’s largest…
Webhelp UK create 70 jobs at Glasgow contact centre
Outsourcer Webhelp TSC has announced the creation of 70 jobs at the Company’s Glasgow site with…
EE on recruitment drive at Merthyr Tydfil contact centre
Mobile phone operator EE have announced the creation of up to 200 roles in customer services…
Kcom helps Leeds United get on the ball with ticket demand
Kcom, part of the KCOM Group, has signed a five year contract with Leeds United to…
Capita awarded contract with Lambeth Council
Capita’s local government services business has secured a £3.4m contract with Lambeth Council to manage customer…
Ergonomics overrules style on the ‘office runway’
Jabra: If you think your co-workers might look down on you for wearing a headset, think…
5 Best Practices to Deploy in Webchat
Webchat as a communication channel empowers Organisations to deflect service issues, facilitate customer self-service, and handle…
Eckoh secures partnership agreement with Capita
Eckoh plc have announced that it has secured a five-year contract with Capita Customer Management to…
Student Loans Company renew partnership with RESPONSE
One of the UK’s leading contact centres, RESPONSE, has secured a two year contract extension with…
Why your customers should know about PCI DSS
If you were to ask shoppers in the street to name an online payment protection process…
Cloud Contact Centres Become a Reality for 2013
The ‘2013 Cloud Contact Centre Survey’ reveals an increasing number of UK contact centres have started…
Spark Funday Raises over £1,300 for Charity
Leading contact centre, fulfilment and eCommerce provider, Spark eCommerce Group, has raised more than £1,300 for…
Eckoh transforms local school’s playground area
Over 25 staff volunteers of Hertfordshire based contact centre solutions company Eckoh, recently endured the 29?C…
UK consumers rate financial services providers as the worst for customer service
Financial services providers have been rated the worst for offering the highest standards of customer service,…