Today, I had a confetti day: this means that I had to spend the night in…
Category: Editorial Category
CCMA – National Contact Centre Awards
There are only 24 hours left to nominate your role models for the UK National Contact…
Webhelp UK The challenge ahead for energy brands
Webhelp UK – The dominance of the Big Six has been challenged, but if the young…
Webhelp UK smash Macmillan Cancer Charity Target
Customer experience management company, Webhelp UK, have announced that it has surpassed its fundraising ambitions for…
LivePerson Technology enables TalkTalk customers to ChatChat
Technology provider LivePerson is teaming up with TalkTalk to help the telecoms provider move from a…
Cognia provides Saxon Weald with a new PCI cloud payment processing solution
Cognia, the leading global provider of secure cloud PCI payment processing solutions, has provided UK based…
Sabio 12 steps to Video Chat success
12 steps to Video Chat success article by Matt Dyer, Practice Leader for AVAYA Contact Centre…
Firstsource: The Security Value of Voice Biometrics
Firstsource: Leveraging the Security Value of Voice Biometrics. Every contact centre works towards providing consistent, quick…
Aspect Software Workforce Optimisation 8.1
Aspect Software announces Aspect EQTM Workforce Optimisation 8.1, unified WFO platform Aspect EQ Workforce Optimisation 8.1…
Jabra Helps Organisations Save Money with Q1 Price Promotions
Jabra Helps Organisations Save Money with Q1 – Saving money on professional quality headsets has never…
Verint Extends Customer Engagement Optimisation Leadership
Verint Extends Customer Engagement Optimisation Leadership with Latest Release of Enterprise Feedback Management Verint Systems Inc.…
Webhelp UK in Larbert Support Strathcarron Hospice
The team at leading customer experience provider, Webhelp UK, has joined forces with Strathcarron Hospice as…
Getting the most from contact centre home working
Getting the most from contact centre home working – top tips for teams as discussed by…
Ulster Bank 350 jobs at Belfast contact centre
Ulster Bank, in conjunction with its parent company Royal Bank of Scotland, are set to create…
PeopleTECH launches service to evaluate contact centre effectiveness
PeopleTECH has launched a new contact centre evaluation service, that provides a thorough review of a…
Transversal: Leveraging knowledge to achieve results
Transversal: Self-service technology – whether in store or online – is a value-add today’s connected customer…
SJS Solutions’ Revenue Jumps as New Digital Display Solutions become available
SJS Solutions ‘ Revenue Jumps 50% and Profits Double as New Digital Display Solutions Hit the…
Blog: To Publish or not to Publish?
Contact Centre News To publish or not to publish that is the question…. In addition to…
ITV Wins Award With Vocalcom Cloud Contact Centre Solution
Vocalcom has announced that one of its clients ITV has been awarded the “Best Customer Services…