Secure payment solutions and multi-channel customer service provider Eckoh, has won a new three year contract…
Category: Editorial Category
Expolink Europe Ltd Unveils New Contact Centre Premises
Following Significant Growth, Expolink Europe Ltd Unveils New Contact Centre Premises in Chippenham Expolink Europe, leading…
Contact Centre Call Charge Changes need not be a headache
Call Charge changes do not need to be a headache for the Contact Centre – Industry…
Mitel appoints Jane Brett to accelerate Contact Centre sector sales
Mitel appoints Jane Brett to accelerate Contact Centre sector sales in EMEA as new portfolio improves…
Content Guru provide Cloud Contact Centre Services to Chubb
Content Guru and KPN Secure Deal with Chubb to provide Cloud Contact Centre Sevices Content Guru’s…
Intelecom Selected by fm24 for Facilities Management Help Desk
Intelecom, a provider of cloud-based contact centre solutions and its partner Strategic Communications Services (SCS) have…
Vauxhall Creates 120 Contact Centre Jobs
Car manufacturer Vauxhall is launching a new contact centre at its Luton headquarters which will create…
Echo Managed Services Sponsor Water Market Reform Conference
Echo Managed Services Sponsor Water Market Reform Conference – Water industry specialist supports 2nd July conference…
Sinclair Voicenet SmartVoice ViewPoint Deployed at Marsden Building Society
Marsden Building Society has installed SmartVoice ViewPoint, a customer feedback solution from Sinclair Voicenet. This hosted…
Webhelp UK Celebrates Long Service Team Members
Webhelp UK Celebrates Long Service Team Members across UK contact centres: Customer experience provider, Webhelp UK,…
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event – Join Interactive Intelligence at this unique event…
Plusnet Reduce Opening Hours of Sheffield Contact Centre
Plusnet, the mobile and broadband provider, have announced plans to reduce the opening hours of its…
Customer Engagement Drives Third of UK Cloud Deployments
Customer engagement drives one third of UK cloud deployments, CIF research finds – Improving customer service…
10 ways to reduce average call handling time in your contact centre
In this article Danny Cresswell of Syntec suggests ten ways in which you can reduce the…
Vets Now Open Emergency contact centre
Vets Now, the Dunfermline based vet practise, have announced that it will create 18 jobs with…
Intelecom UK dials up rapid growth
Intelecom UK dials up rapid growth by doubling license revenue in last 12 months Intelecom UK…
Customer Service Excellence What’s holding you back?
Customer Service Excellence – what’s really holding you back? – article by Amanda Green, Principal consultant…
4net Technologies Win at Comms Business Awards
4net swept to success at the prestigious Comms Business Awards 2015 by winning three awards. They…
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience. Mobile technology means customers…