Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has appointed Christopher Ayton as Applications Consultant.
In this new role he will consult with customers in a wide range of market sectors including local government, public safety and enterprise contact centres, to help them extract maximum value from their installed solutions. He will also provide pre-sales support for system upgrades and new installations.
Christopher Ayton has over 16 years’ experience of the industry and joins direct from NICE Systems where, as Senior Trainer and Consultant, he gained extensive expertise in the delivery of process improvement and the adoption of new applications to maximise business impact.
Prior to this, he was a Technical Support Engineer at Dictaphone where he project managed the installation of call recording systems, provided technical support to internal engineers and delivered training programmes to business partners.
According to Peter Gough, a Director of Sinclair Voicenet:
“We are pleased to welcome Christopher to our professional services team to meet the increasing demand from customers wanting to optimise business processes and achieve substantial productivity and efficiency improvements.
This will enable Sinclair Voicenet to further extend its market leading position through the delivery of the highest level of customer support throughout the UK.”
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions. Based in East Kilbride, we provide a comprehensive range of customer interaction solutions and services to industry sectors including contact centres, financial institutions and public safety through to local authorities and utilities. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and is the UK’s only NICE Certified Consultancy Partner. Uniquely, this qualifies the company to deliver NICE’s consultancy package and ensure that applications are configured to meet business requirements and tuned to deliver maximum benefit.
For additional information visit the Sinclair Voicenet Website