Talking the customer’s language on social media in the contact centre

Helen Murray, Chief Customer Solutions Officer at Webhelp UK discusses ‘Talking the customer’s language on social…

RESPONSE’s Brian Bannatyne named ‘Chief Executive of the Year’

Leading UK customer management specialists RESPONSE were celebrating more success after taking home another top accolade…

Domestic and General recruiting at Brighton Contact Centre

Warranty company Domestic and General have announced the  creation of 110 jobs at the company’s Brighton…

Dixons Carphone’s ‘Knowhow’ team appoint Conversocial

Dixons Carphone plc, Europe’s leading specialist electrical and telecommunications retailer and Services Company, has chosen to…

Verint Placed in “Leaders” Quadrant of Gartner’s New Magic Quadrant for Customer Engagement Centre Workforce Optimisation

Verint® Systems Inc. have announced that it has been positioned in the “Leaders Quadrant” of the…

Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a…

Sabio – Building a platform for effective customer engagement at Carnival UK

For a major global cruise company such as Carnival, the contact centre plays a key role…

Time to stop talking about call centres?

Is it finally time to stop talking about ‘call centres’? Even the broader term ‘contact centre’…

ScottishPower must meet Ofgem’s customer service targets

ScottishPower must answer all customer queries promptly, reduce billing backlog and resolve all outstanding Ombudsman complaints…

Netcall Survey: 95% of consumers say contact centres fall short on FCR

Netcall Survey: 95% of consumers say contact centres fall short on FCR- Not giving consumers the…

Ensuring a Productive and Happy Contact Centre

According to contact centre analyst ContactBabel, there are 5,675 call centres in the UK employing 1,125,000…

Case Study: Scotts & Co

Scotts Ltd is a large UK catalogue and website retailer currently operating several brands relating to gifts,…

Money Saved on Remote Working Should Be Spent on “Social Glue”

Working from home increases productivity and saves companies fortunes. If you re-invest some of your savings…

Aspect Software The Omni-channel made easy

Tuesday, November 18, 2014 1:00 PM – 2:00 PM GMT In this webinar we will explore…

Noble Harmony v4 Offers Increased Functionality for Mobile Contact Centre Management from Noble Systems

Noble Systems have announced the release of Noble® Harmony v.4, adding to the power of its…

Interactive Intelligence Hires New Chief Marketing Officer

New CMO Jeff Platón brings 20-plus years of marketing and product management experience drawing on former…

Premier Business Audio Improving Contact Centre Efficiency

Premier Business Audio are extremely proud to produce one of the first key statistical case studies…

Intelligent Digital Engagement – The key to taking advantage of Sales Abandonment

Customer Experience online is a topic which many companies approach from a basic angle. Providing an…

Keeping the contact centre agent morale high at peak times

As we move into the busiest part of the year for many contact centres, keeping staff…

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