Millennials (those born between 1980 and 2000) grew up just as the internet and more recently…
Category: Editorial Category
Ultracomms Partner with CallMiner to add analytics to PCI Cloud Platform
Ultracomms partners with CallMiner to add market-leading interaction analytics solutions to its PCI certified cloud platform…
Aspect Software enhances customer service for Working Links with Zipwire
Aspect Software enhances customer service for Working Links with Aspect Zipwire – Cloud-contact centre solution enables…
Debenhams extends Capita customer services contract
Debenhams extends Capita customer services contract Capita have announced that Debenhams Retail plc has chosen to…
Aspect Software announces new Zipwire enhancements
Aspect Software announces new Zipwire enhancements including omni-channel reporting, integration with ZenDesk, Oracle RightNow – Zipwire…
European Contact Centre & Customer Service Awards 2016
European Contact Centre & Customer Service Awards 2016 – Nominations open 1st May 2016 You may…
Noble Harmony v5.1 Offers New Service Management Tools
Noble Harmony v5.1 Offers New Inbound Service Management Tools -Unified contact centre technology leader enhances its…
Aspect Software announces UK winners at ACE Europe Awards 2016
Aspect Software announces UK winners at ACE Europe Awards 2016 Edwardian Hotels London, Lloyds Banking Group,…
Content Guru Wins Queen’s Award for Innovation
Content Guru has been awarded a Queen’s Award for Enterprise for its storm® CONTACT™ cloud contact…
British Gas announces Closure of Oldbury Contact Centre
British Gas announces proposed job reductions as it implements long-term strategy In July 2015, after a…
Shop Direct and Webhelp shortlisted for major retail awards
Shop Direct and Webhelp have been shortlisted in two categories at the prestigious Retail Week Customer…
Enghouse brings Emotional Intelligence to the Contact Centre
Enghouse Interactive is enabling enterprise customers of its Quality Management Suite (QMS) to bring more emotional…
Hybrid Cloud making Impact say Contact Centre Leaders
Organisations using hybrid cloud technologies in their contact centres, are reporting a powerful positive impact on…
Jabra Announces Q2 Cashbacks Promotion
Jabra launches a new offer on professional quality headsets and speakerphones providing its UK and Ireland…
Mitigating security risk by sensitive call recordings
Protecting your legacy – mitigating the security risk posed to businesses by sensitive customer call recordings…
Just What is The Customer Happiness Index?
Just What is The Customer Happiness Index? Alan Weaser of VIRTUATel explains the metrics behind the…
PCI DSS in Contact Centres – Syntec White Paper
PCI DSS in Contact Centres: This updated report presents the findings of our investigation into how…